11-07-2012 01:51 PM
Welcome to the BlackBerry Support Community.
Sorry to hear you are experiencing an issue with updating your BlackBerry® Device Software.
Please attempt the update process once again by using the BlackBerry® Desktop Software as shown here:
How to update BlackBerry Device Software using BlackBerry Desktop Software for Windows - http://www.blackberry.com/btsc/KB03901
Let us know if this helps.
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