05-19-2009 11:36 AM
Our organization supports Blackberry's that connect to our Lotus Notes servers via BLACKBERRY ENTERPRISE install. One of the clients we support did not use Lotus Notes for any of his blackberry synching, but instead used ACT. He called in for another (unrelated to Blackberry) issue, but somehow during all the work that was done, his blackberry desktop software was removed and re-installed. Ever since it has been reinstalled, we no longer see ACT as an available choice for him to chose to sync his contacts or calendar from.
We have tried uninstalling and re-installing several times, including reinstalling and selecting both the ENTERPRISE and the PERSONAL edition during install. (Since he doesn't use Lotus Notes, he really doesn't need the ENTERPRISE version installed on the machine, but we tried both ways).
We still have options for Lotus Notes, Outlook, Yahoo, ASCII, etc, but just no ACT any longer.
We don't normally support ACT here, but since we removed it and re-installed it for something un-related, I would like to help at least find out why ACT is no longer a choice for one of the PIM synchronization devices.
Any clues as to where to start would be greatly appreciated!
05-19-2009 11:53 AM
If you download and install Desktop Manager version 4.2 Service Pack 2, you will still see ACT as a selection.
The more recent versions of DM do not support ACT.
The "why" I do not know.
05-19-2009 12:48 PM
Before we removed his version that he had, he was using 4.7 and it had ACT as an option. I will try 4.2 service pack 2 as an option though and see if that helps, but he may want to stay with the most current version.
If we install 4.2 sp2 and then upgrade to 4.7, maybe that would work? It seems like we completely removed it at one point and then just tried to re-install...so maybe that could be why?
05-19-2009 05:20 PM
To my knowledge,DM 4.7 has never supported ACT syncronzation. At least it is not listed.
07-23-2009 07:53 AM
With ACT! 2005 (7.0), the types and ammounts of data that users want to sync became more complex... I suspect this is why RIM left it to the third-party products.
For a more "ACT! like" UI and data as well as ability to record SMS, Email and Calls made from the phone, you might have a look at the trial of Handheld Contact
12-09-2010 11:52 AM
I just updated (or something) my curve 8530 to V.22.214.171.1243. Do I need to somehow look for 4.2 & try to install that? Before my update my version was fairly recent & I was able to sync my act database.