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New Contributor
trishS
Posts: 3
Registered: ‎04-08-2008
My Device: Not Specified

Attachment Question

Can anyone tell me why I cannot open attachements I receive in my emails?  I am new to this bb world and need to know why this is happening....

 

Thanks!

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Forums Advisor I
JeremyKitching
Posts: 661
Registered: ‎04-02-2008
My Device: Curve 8900

Re: Attachment Question

How do you receive e-mails? Are they being forwarded via the Desktop Redirector or do you have your e-mail accounts set up directly via your Handheld device or the BlackBerry Internet Service web site? Also, what kind of attachments are you having issues with? Pictures, music?
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Super Contributor
DigitalFrog
Posts: 250
Registered: ‎04-01-2008
My Device: Z10
My Carrier: Telus

Re: Attachment Question

Are you linked to BES server or are you using BIS?  The attachments don't come down with the message when it is delivered, you have to click for the menu and request them to be brought down.  If you are linked to a BES server and you have moved the message to local .pst, it is not longer where the BES can access it to get the attachment.

 

Also note that only certain attachment types are viewable on the BlackBerry.

posted by DigitalFrog
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