11-07-2012 05:14 AM
11-13-2012 08:43 AM
Hi labkeeper and welcome to the BlackBerry Support Community Forums!
What part of the process is the BlackBerry® Desktop Software hanging? Is it hung on the backup process or the restore process?
Thanks.
-CptS
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11-13-2012 08:50 AM
11-13-2012 12:37 PM
Are you using the backup and restore feature to transfer your data or the Switch Device Wizard?
Thanks.
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!