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New Member
PierreMalherbe
Posts: 3
Registered: ‎10-08-2013
My Device: Bold 9900
My Carrier: Vodacom

BB9900 Bolt Sync problems with Outlook 2013

Hi

 

I have a BB Bold 9900

I am using desktop software 7.1.0.41 Bundle 42

Windows 8

Outlook 2013

 

When i sync to my phone all goes ok.  When I resync both ways it corrupts calendar entries.

 

Specifically if I:

1.Change an appointment on my phone it corrupts it on outlook.  For exemple I thake an appointment on the phone and change time appointment from 8:30-9:00 to 9:00-10:00 When i search for it on outlook the end time is before the start time andit is corrupt.  Shows as appontment from 9:00-8:30 on outlook.

2.  If I dismiss an item on phone.  on next sync it deletes from outlook.

 

I have tried

- deleting all calender items and resyncing - same problem.

- checked time zones - both PC & BB set to GMT +2 (South Africa)

 

I have been using BB & Sync for 5 years now and have never had such issues I cannot resolve.

 

I have just got a new notebook and this error is persisting.

 

please can you assist. 

 

Thanks

Pierre

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New Member
PierreMalherbe
Posts: 3
Registered: ‎10-08-2013
My Device: Bold 9900
My Carrier: Vodacom

Re: BB9900 Bold Sync problems with Outlook 2013

Time issues on Appointments Sync

 

BB Bold 9900

BB Software Version: 7.1 Bundle 2061 (v7.1.0.714, Platform 5.1.0.532)

Desktop Software 7.1.0.41 Bundle 42

Windows 8

Outlook 2013

 

I reset everything, deleted data from BB and started from scratch.  I synced all one way to phone and all was correct and synced properly. 

 

I then changed nothing and did a 2 way sync.  It reported changes on every calendar item.  Time in phone = 8:00 time in Outlook = 9:00.  Outlook is correct and BB is 9:00 when you view the appointment.  If I continue it changes with accept Outlook as correct it changes the time on the phone to 10:00.

 

Later:

When I then changed appointment on BB to be from 09:00 to 09:30 and resynced.  It then shows the appointment on BB as being from 10:00 to 9:30 the same day,  Finishes half an hour before it starts.

 

Please can someone help me with this?

 

Thanks

Pierre

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Hall of Famer II
sdgardne
Posts: 46,945
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB9900 Bold Sync problems with Outlook 2013

Hello,

 

The core of your issue is, I think, compatibility -- or rather non-compatibility -- of Outlook 2013...refer:

  • Article ID: KB12268 Synchronization support for BlackBerry Desktop Software for Windows

As with most things, trying to make two things work together that are incompatible typically is folly.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Member
PierreMalherbe
Posts: 3
Registered: ‎10-08-2013
My Device: Bold 9900
My Carrier: Vodacom

Re: BB9900 Bold Sync problems with Outlook 2013

Hi

 

Thanks.  Any idea if BB intend to support Outlook 2013 anytime soon.  I can find no mention of it anywhere.

 

Regards

Pierre

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Hall of Famer II
sdgardne
Posts: 46,945
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB9900 Bold Sync problems with Outlook 2013

Nope...no idea. Given this is a user-to-user community, we don't have access to such "insider information".

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.