12-30-2011 05:02 AM
This is so frustrating! I tried to update my Bold 9900 this morning and it just froze at the back up. So I tried to just back up my phone first but it keeps freezing at "Backing up Smart Card Options 1 of 1 Record" and it won't carry on. What am I to do? I'm having major problems with the battery and all sorts, my last blackberry was as good as gold, this one is just awful!!
12-30-2011 10:45 AM
I'm having the exact same issue. At first I thought it was my new Torch 9860, but after reading this I suspect it's something in the Desktop Software. It does the same thing whether backing up to update or doing a stand-alone backup: it gets to "Database: Smart Card Options 1 of 1 Record" and hangs.
This is really bad because I haven't been able to get a good backup since I switched to my Torch!
02-09-2012 12:26 AM