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Desktop Software for PC

Posts: 10
Registered: ‎03-16-2013
My Device: Blackberry Torch 9800
My Carrier: TELCEL

Backing up Blackberry 9800 using BlackBerry Desktop Software v7.1 issues...



While trying to backup my BlackBerry Torch 9800, using BlackBerry Desktop Software v 7.1 , I receive the following error:


Picture Services Failed to load.

An unexpected error occurred.


I have been able to backup my pictures in the past. Not sure what changed. Any ideas on how to fix this would be appreciated.





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Hall of Famer II
Posts: 47,774
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (
My Carrier: TMobile USA

Re: Backing up Blackberry 9800 using BlackBerry Desktop Software v7.1 issues...

Hi and Welcome to the Community!

Try rebooting both the PC and the BB (a proper Batt-pull reboot), and then try again.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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