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Contributor
dareys
Posts: 10
Registered: ‎03-16-2013
My Device: Blackberry Torch 9800
My Carrier: TELCEL

Backing up Blackberry 9800 using BlackBerry Desktop Software v7.1 issues...

Greetings,

 

While trying to backup my BlackBerry Torch 9800, using BlackBerry Desktop Software v 7.1 , I receive the following error:

 

Picture Services Failed to load.

An unexpected error occurred.

 

I have been able to backup my pictures in the past. Not sure what changed. Any ideas on how to fix this would be appreciated.

 

Regards,

 

Jean-Pierre

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Hall of Famer II
sdgardne
Posts: 47,704
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Backing up Blackberry 9800 using BlackBerry Desktop Software v7.1 issues...

Hi and Welcome to the Community!

Try rebooting both the PC and the BB (a proper Batt-pull reboot), and then try again.

Good luck!

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