12-28-2010 04:01 PM
I just lost my Blackberry Torch 9800, so I got a new one, hoping I copied my backups from my old laptop, i started a restore, but unfortunately I never copied the .ipd files from my last laptop. Got hold of my old laptops new owner & he says he already reloaded windows 7 on it. Ran backup recovery software & got back the last backup, but to my dismay, I copied the files to my pc, but when I try to restore the backup, it gives me an error "there was an error, . . . verify that the device is turned on & connected". I have the .ipd file from my old pc, but cant seem to get my restore to work. PLEASE HELP ! ! ! I lost about 1200 contact & really need them back. Next time I really need to remember to back up more often.
12-28-2010 04:08 PM
Hi and Welcome to the Forums!
With this new device, is it able to communicate with the Desktop Software at all? Does the software recognize the device when you launch and connect the BB? And this error only then pops up when you attempt the restore? Please clarify as that message should indicate that there is no communication between your BB and the desktop software at all, regardless of attempting the restore or not.
12-28-2010 04:30 PM
Thank you for the quick reply. The new device communicates perfectly with the pc, it is only the old backup that does not want to do a restore, if I do a backup of the new device & then a restore, it works fine.
12-28-2010 04:42 PM - edited 12-28-2010 04:43 PM
OK...the please post the full and complete syntax of the error message. Better still, you can search on it here:
Hopefully there is a KB that addresses it.
Please also make sure you are doing only a selective restore and not a full restore...perhaps there is something not compatible with one of the databases between the two devices. Restoring only those databases you need might work around it.
12-28-2010 04:55 PM
I have tried a selective restore as well, gives an error "loading of backup content failed". On a full restore, it picks up the .ipd file from the old pc backup, tells me that the current contents will be lost, then give the error "there was an error restoring. there could have been a problem with the device or connectionduring the restore. Verify that the device is turned on and connected."
12-28-2010 05:06 PM
While perhaps not directly on point as per the error messages syntax, here are a few KBs that might be helpful:
You might try restoring just single databases and see if any at all will restore.
Also -- is this new BB on BES? If so, there might be an IT Policy restricting the restore process. Or, if the replacement BB is refurbished, there could be a latent IT Policy on board that is restricting it.
12-28-2010 05:36 PM
Nope, still not working. gonna take the phone in to bb, & nope, not on bes. but I really do appreciate your effort & help.
If you re-read what I said above, you'll discover that being on BES and having an IT Policy are not necessarily coincident...it has happened before that a warranty replacement was provided which was a refurbished unit where the IT Policy was not removed. It also happens quite a lot on the secondary market (e.g., eBay) where BBs are sold to unwitting buyers with latent IT Policies that restrict things from functioning. But, perhaps that is not your case...good luck!
01-04-2011 03:41 AM - last edited on 01-04-2011 12:53 PM by Paul-D
I have a solution for you !
The problem is the databases you've backed up.
I advice something different.
There's a programme called "ABC Amber BlackBerry Converter "
Just google and download it to your PC.( It could be trial but you can also crack it or buy it anyway )
Your PC must have Microsoft Outlook installed.
This programme can read your ipd files and lets you edit your contacts,mails, everything callled as ipd file and also can save your ipd file as html, excel, word, pdf, outlook formats..
What is my solution is after downloading it, open your ipd file..edit your address book, contacts ( if you want to ) then save it as outlook file.
So, you should see all of your contacts in your outlook in contacts section.
This is the first step.
The second step is, open your Desktop Manager and hit sync section..choose address book and set your sync as outlook then choose your sync type as two way synchronisation.Save this and go back to main.
Press sync all button and say yes everything if prompted.
Than your contacts should be transferred now..