10-29-2013 06:18 PM
BlackBerry 10 smartphone is detected by the Windows operating system and Windows PC is detected by the BlackBerry 10 smartphone, but but the BlackBerry Desktop Software Ver 126.96.36.199 does not detect the connected smartphone.
We have tried with two different Z10 smartphones in three differente computers, with the same results.
This only happens with the Z10. The same software is able to detect a 9900 or previous models.
- The BlackBerry BlackBerry 10 smartphone is directly connected to the system.
- We have configured the Windows Firewall to specifically permit all access from Blackberry devices and software. Also experimented entirely deactivating the firewall, to no avail.
- Power Management was disabled. Also tried using "masimum performance" profile.
- Selective Suspend is not enabled on the system.
- User Account Control is enaabled on the system.
- We made sure administrative rights were propagated to the BlackBerry Desktop Software.
- The original Blackberry USB cable connects without problems our Blackberry 9900 smartphone and other non Blackberry smartphones. Nevertheless, we tried with different cables and in different USB ports (directly to the computers).
10-29-2013 07:35 PM
Hi and Welcome to the Community!
Blackberry 10 devices must use Blackberry Link (Q10, Q5, Z10, Z30)
For devices to be used BBOS "BlackBerry Desktop Software" (81xx to 9930)
11-07-2013 08:25 AM
I HAVE THE SAME PROBLEM WITH BLACKBERRY DESKTOP SOFTWARE,I USE BLACKBERRY DESKTOP SOFTWARE V.188.8.131.52 BUNDEL42 WINDOWS 7
I CONNECT MY SMART PHONE BLACBERRY CURVE 8900,BOLD 9900 BUT THE SOFTWARE does not detect the connected smartphone.
BUT WINDOWS DETECT THE SMART PHONE AS MEDIA
I TRY IN OTHER COMPUTER AND I CHANGE THE USB CABLE BUT STILLE THE SOFTWARE DONT DETECT THE DEVICE
PLEASE HELP ME TO END THIS ISSUE AND FIX IT
PLEASE CONTACT ME IS URGENT AND REPLLY
11-07-2013 09:56 PM
If your phone is not being recognized by BlackBerry Desktop Software, have a look at this article:
I hope that helps you.
VIA | BillJ
11-09-2013 10:23 AM
sorry but i try this before
i Remove the battery from the back of the BlackBerry smartphone but blackberry Desktop Software dont detect the device
but before i update blackberry Desktop Software the old ver it was working good and detected device