11-07-2009 09:09 PM
11-08-2009 09:40 AM
I'm having the same issues - I upgraded from XP to Windows 7 two days ago and can't get the correct Outlook directory to save in Desktop Manager. Email synchronization is not mandatory, but the calendar synchronizer is something I'm not sure I can live without.
11-08-2009 01:23 PM
Hi and Welcome to the Forums!
You can check the currently supported Organizers in this KB:
If you don't like Outlook, there are plenty of other choices.
Hopefully that has the information you need.
BTW -- there can never be any forward-looking official information on these boards from RIM...that's just part of the TOS.
Good luck and let us know!
11-10-2009 09:49 AM
After working with my Windows 7 upgrade I have determined that I have permissions issues in the new installation, and there were leftover items from the XP install that didn't allow me to run the synchronization manager. I'll be doing a clean install of windows 7 in the next few days, and I expect that will fix the problem.
I dd check the attached document sent on the prior post, didn't see anything helpful there for version 5 of the desktop manager.
11-10-2009 01:26 PM
OK...you could also first try a clean uninstall and reinstall of DTM...I had to do so after my update to Win7...here's a procedure:
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
3) Get a fresh download of the RIM DTM software:
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
Hopefully that will get things going again.
My point in citing the earlier KB (repeated above) is so that you are using a version of DTM that is compatible with your version of Outlook -- you did not state what OL version you are using, so I leave it to you to ensure it is compatible with the DTM version you are attempting to use.
Good luck and let us know!
11-10-2009 03:24 PM
Problem solved. I re-downloaded DTM 5.0 and reinstalled after doing a clean uninstall with the help of a third-party uninstaller application which also cleans registry keys. And after all that I was looking at some other documents on the site and I discovered I missed the "Configure Synchronization" part of the DTM. Running Outlook 2007 & DTM 5.0 under Windows 7 operating system works just fine, I am happy to report.
To other users upgrading from XP to W7 via Vista install, I had permissions issues caused by the Vista install changing my user name , so I originally thought that was also related to my issues, but it may have as simple as not rereading the instructions.
11-22-2009 01:06 PM
Hi Shbeaty, by this post, I am assuming you are using Outlook 2007 with Window 7 and the Desktop software and they are working well together? I am not sure which device you have, I have a Storm 9530. I have been posting for a couple of months about the same issues. I would like to use an email program such as Outlook and not a web-based such as yahoo for my contacts, calendar and email. Right now I am using yahoo b/c the bb desktop software only gives two options, the other being ASCII or something like that. As you might be able to tell, I am not real tech savvy and have become quite frustrated over what I think should be a simple issue. If you are running the above 3 successfully might I ask a silly question of you? How would I get Outlook 2007? I don't have a copy so is this something I can purchase from Microsoft? I haven't checked into it b/c I wasn't sure if it is compatible with Windows 7 and if it had the option to sync calendar with bb.
Thank you for posting this item,
11-23-2009 01:03 PM
Outlook 2007 is part of Microsoft Office 2007. I'm not sure if you could buy it stand-alone, or if it would have to be purchased as part of Office 2007. My Blackberry is a Bold, but I'm not sure that matters if you're using Desktop Manager to synchronize calendar, contacts and email. There are lower end versions of Microsoft Office that only include Word, Excel & Outlook, which are less expensive than the full blown Office Professional; I've seen them at places such as NewEgg and Discount Mountain Software. What are you using for word processing now?
I'm using the wireless reconciliation option for my emails, which was set up by the store where the phone was purchased, and only reconciling the calendar, contacts, tasks & memo pad with Outlook.
Hope this helps.
11-23-2009 03:08 PM
Shbeaty, I decided to download the Outlook 2007 trial to test it. Everything is working beautifully. I plan to purchase just the Outlook 2007 disc later this week, I think I found a pretty good deal. I am usually a Works cd that came with the Dell laptop I purchased in October, but incidentally it didn't have an Outlook version. I have access to Outlook 2002, but I really wanted something newer. I love the color coding in the calendar. It is a much better set up overall. I can't thank you enough for posting this and helping me to resolve the issues I had. Thanks, a million!