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Desktop Software for PC

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Visitor
ahmedeldegwy
Posts: 1
Registered: ‎05-21-2012
My Device: bold 9900
My Carrier: Etisalat

BlackBerry Desktop v6.1.0 B38 Won't install and hangs on Windows 7 64 bit

Hey I have a problem every time I try to install the bb desktop manager it tells me it requires Microsoft visual C++ 2008 and it has the button install in the box that mentioned that. When I press install it shows that its installing the C++ 2008 which I already have in my PC then it stops and tells me that C++ 2008 is required to complete the instillation and then I press OK and everything shuts down then shows me the bb installer with the button finish. 

 

I have an acre laptop Aspire 5940G with operating system windows 7 ultimate 64 bit.

 

Pleas replay ASAP  

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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: BlackBerry Desktop v6.1.0 B38 Won't install and hangs on Windows 7 64 bit

Hey Ahmedeldegwy,

Welcome to the BlackBerry® Support Community Forums.

 

Before running the BlackBerry® Desktop Software installer try installing Microsoft® Visual C++® 2008 SP1 first and then try doing the install.

The following article had a direct link to install Microsoft® Visual C++® 2008 SP1:


Wizard was interrupted before software could be completely installed
http://btsc.webapps.blackberry.com/btsc/KB25725

 

I hope this helps.

Thanks.

-HB

 

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