Desktop Software for PC

[raeldk]

I cannot get DM 6.0 to run after trying a fresh installation and thereafter running a repair. I also followed suggestions to manually register DLL's and re-booted the PC. Ran installation with Administrator rights despite having just the one User Account with Admin Rights.

Windows 7 Professional

Sony Vaio Notebook

2Gb RAM

Installation appears to complete without error.

Upon running I get the standard Windows 7 problem report window with the heading being the subject of this Post and the details are:

Problem signature:

  Problem Event Name: CLR20r3

  Problem Signature 01: rim.desktop.exe

  Problem Signature 02: 6.0.0.43

  Problem Signature 03: 4c758111

  Problem Signature 04: PresentationCore

  Problem Signature 05: 3.0.0.0

  Problem Signature 06: 4b595103

  Problem Signature 07: 46f

  Problem Signature 08: 13

  Problem Signature 09: System.OutOfMemoryException

  OS Version: 6.1.7600.2.0.0.256.48

  Locale ID: 3081

Problem signature:  Problem Event Name: CLR20r3  Problem Signature 01: rim.desktop.exe  Problem Signature 02: 6.0.0.43  Problem Signature 03: 4c758111  Problem Signature 04: PresentationCore  Problem Signature 05: 3.0.0.0  Problem Signature 06: 4b595103  Problem Signature 07: 46f  Problem Signature 08: 13  Problem Signature 09: System.OutOfMemoryException  OS Version: 6.1.7600.2.0.0.256.48  Locale ID: 3081

No other issues running Office 2007, various apps etc. First time a problem has been experienced. Certainly never have a memory issue with any other apps.

Cannot find anything specific to this issue on the Board hence a fresh post.

Appreciate all suggestions.

[FrankieS]

Hi raeldk,

Welcome to BlackBerry Support Community Forums.

Try clean uninstalling the BlackBerry Desktop Software following this article. http://bbry.lv/acVRkU, disabling UAC, and your startup items, rebooting and reinstalling. If you are still experiencing the issue, I would advise creating a new Windows user account (also admin) and installing and testing the Desktop Software in that account. You should still be able to run it in your current Windows user account.

[raeldk]

Thanks for your help. Much appreciated.

I did the following

[raeldk]

Sorry for the premature post.

I did what you suggested and had the same error report when trying to run the DM software.

Using msconfig I disabled almost every app listed.

The installation ran properly.

Registered the DLL file.

Are there log files I can create and post or fwd to you for further assistance?

This is a real tricky problem as I don't know where to look for further data relating to the problem and I have spent hours searching forums and the net for guidance relating to this issue without success.

Thank you

[FrankieS]

When you disabled startup items, did you hide all Microsoft items and disable all startup items?

Did you have the same issue after installing in a new admin Windows User account and testing in that account?

[raeldk]

Using MSCONFIG I disables items such as:

[raeldk]

I'm sorry but for some obscure reason my touchpad is faulty and submits the post prior to completing it.

Following on from th above message, the apps disabled in MSCONFiG from starting is:

Google Toolbar & Update Manager

Intellipoint

Logitech

HTC desktop app

Micosoft Security Essentials

Microsoft Windows Mobile Device

Microsoft Office Onenote

Quicktime

I left running the following:

Audio (Sony Viao)

ALPS Pointing device

Sony PBM and ISB utility

I do not know what you are refering to when you say hide, versus disable at startup.

I created another User Account with Admin Rights and used that new account to install the Blackberry DM after disabling the apps with MSCONFIG.

The error I am getting now is much like the former:

Description:

Stopped working

Problem Event Name: CLR20r3

Problem Signature 01: rim.desktop.exe

Problem Signature 02: 6.0.0.43

Problem Signature 03: 4c758111

Problem Signature 04: PresentationCore

Problem Signature 05: 3.0.0.0

Problem Signature 06: 4b595103

Problem Signature 07: 46f

Problem Signature 08: 13

Problem Signature 09: System.OutOfMemoryException

OS Version: 6.1.7600.2.0.0.256.48

Locale ID: 3081

Look fwd to hearing back from you with other suggestions.

[FrankieS]

Try clean uninstalling again, disabling UAC on your PC and in MSCONFIG on the Services tab check the checkbox on the bottom of the page for Hide all Microsoft Services. Then on the Startup Tab, click the Disable All button and reboot the PC. Then try reinstalling in the new Windows user account and testing the Desktop Software in that account without your device connected to the computer before testing it in your own user account also without the device connected. If you do not receive the error message, then test with the device connected.

[raeldk]

I appreciate your ongoing assistance. I did everything suggested above, but no luck. I got this error report:

Description:
  Stopped working

Problem signature:
  Problem Event Name: CLR20r3
  Problem Signature 01: rim.desktop.exe
  Problem Signature 02: 6.0.0.43
  Problem Signature 03: 4c758111
  Problem Signature 04: PresentationCore
  Problem Signature 05: 3.0.0.0
  Problem Signature 06: 4b595103
  Problem Signature 07: 46f
  Problem Signature 08: 13
  Problem Signature 09: System.OutOfMemoryException
  OS Version: 6.1.7600.2.0.0.256.48
  Locale ID: 3081

Are there log files I can send you perhaps? Or post up here?

Cheers

[old_dragons]

Any more ideas on how to resolve this?

I am getting the same error message - unfortunately a solution never comes. I've uninstalled and re-installed twice now. Am using Vista operating system (and getting very frustrated)