Desktop Software for PC

[beryl1]

When I try to open Blackberry Desktop the message I get is that Blackberry Desktop Software has encountered a problem and needs to close.  I have a Blackberry Bold 9700 and as a result I cannot sync.  Does this mean I need to uninstall and reinstall?  If I reinstall will I lose the update that I have on my phone that has changed the interface?  Will I have to reinstall that as well?

Thanks for any help or advice you can give me.

[Wolf359]

I'd say restart the computer first.  If it still can't open, then yes uninstall and reinstall the program from

http://us.blackberry.com/apps-software/desktop/

You won't lose any updates or settings already applied to your phone.

[beryl1]

It didn't work.  I uninstalled and then reinstalled and then uninstalled again and then went in to the program files and deleted everything that had Research in Motion attached to it and then reinstalled and rebooted but no luck.  I still get the same message

[Wolf359]

Sorry to hear that.  Sounds like you're having issues with Windows.  I forgot to ask what you're using...Win XP, vista, etc.  You can try windows updates then reinstall the desktop manager.  If that doesn't work, can you get a computer tech to look at this?  I'm hoping you wont have to reload windows.

[cariboojim]

I am running windows XP and have the same problem.  I have uninstalled and reinstalled 3 times.  If anyone finds a solution I'd sure like to hear it.  Thanks.

[beryl1]

One reply thinks it is a Windows problem, not Blackberry. I am experimenting with Windows Update and will let you know how I make out. There is a possibility I will have to call a Tech

[crli]

Does anyone have a solution to this yet?  I'm having the same problem on my XP laptop.  Have uniinstalled & reinstalled different versions of the DM software but to no avail - it will not launch without the error message. Now on the latest trial install, I am getting a Windows Installer  message, so I can't even install another DM version.

[sdgardne]

I suggest this thread:

• http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Also, for XP users, please be sure you are on SP3...that is the current minimum level required with the latest Desktop Software.

Good luck!