Welcome to the Official BlackBerry® Support Community Forums. This is your resource to discuss support topics with your peers, and learn from each other. New to the forum? Please visit the ‘Getting Started’ link below.
When I try to open Blackberry Desktop the message I get is that Blackberry Desktop Software has encountered a problem and needs to close. I have a Blackberry Bold 9700 and as a result I cannot sync. Does this mean I need to uninstall and reinstall? If I reinstall will I lose the update that I have on my phone that has changed the interface? Will I have to reinstall that as well?
It didn't work. I uninstalled and then reinstalled and then uninstalled again and then went in to the program files and deleted everything that had Research in Motion attached to it and then reinstalled and rebooted but no luck. I still get the same message
Sorry to hear that. Sounds like you're having issues with Windows. I forgot to ask what you're using...Win XP, vista, etc. You can try windows updates then reinstall the desktop manager. If that doesn't work, can you get a computer tech to look at this? I'm hoping you wont have to reload windows.
I am running windows XP and have the same problem. I have uninstalled and reinstalled 3 times. If anyone finds a solution I'd sure like to hear it. Thanks.
One reply thinks it is a Windows problem, not Blackberry. I am experimenting with Windows Update and will let you know how I make out. There is a possibility I will have to call a Tech
