Desktop Software for PC

[editullio]

I get the following error while synchronizing my Outlook calendar

"CRRecurringl:: SetRecurringDates: Start date is invalid".

I did not have any problems synchronizing prior to upgrading Blackberry Desktop to version 7.

[ViciousFerret]

Hey editullio,

Welcome to the BlackBerry Support Community Forums.

Thanks for the question.

With regards to this error you're receiving in BlackBerry® Desktop Software, we will need logs to figure out which entry is causing the problem.  Please contact your network service provider and ask to be transferred to RIM so we can investigate further.

Let me know if you have any more questions.

Cheers.

[TomInArizona]

Same problem...  I've killed a ton of time deleting recurring appointments. I've called my provider and they have not been helpfull.

[editullio]

I finally figured it out, MYSELF.  I have had no help from the so called "experts".  I wasted a couple weeks and then got so frustrated I did it myself.

Here is what you have to do.

Backup phone

Delete ALL appointments on your device regular and Recurring.

Sync with Outlook.

Everything will work again.

You will lose appointments that were only on you device, but luckily that was not an issue for me.

[sdgardne]

---

editullio wrote:

I finally figured it out, MYSELF.  I have had no help from the so called "experts".  I wasted a couple weeks and then got so frustrated I did it myself. 

---

Excuse us...but, did you notice Post 2 above, where VF responded to your initial query? After that, you did not put any further information into the thread, so the natural assumption from the VOLUNTEERS here would be that you'd moved on from this site as a source of seeking help, and adding anything further to the thread would be taking time away from others also seeking help here. But, please do accept our apologies at not having clairvoyantly known what your real intentions were...

[editullio]

sdgardne,

Did you read where it said "Please contact your network service provider and ask to be transferred to RIM so we can investigate further."   That is exactly what I did and spoke to the EXPERTS at RIM.  I am not criticizing any of the volunteers here.

Excuse me for actually following the directions in a post.  I must need to be the one who has to become clairvoyant so that I know not to do what a post tells me to, but what YOU want me to do.

[splashgord]

I had the same problem.  This is what I found out and how to fix it.  Tech Support at RIM walked me through it though it took awhile.

From browsing online, it seems this problem occurs when you change from two way sync in the Desktop Software to one way, then change back to two way.  To fix it, you need to first make sure you have all of your information current in Outlook.  Then, go into the Desktop Software and under Device choose Delete Data.  You can then Select Data and choose only Calendar.  After that is done, do another sync, and everything should be okay.

[TomInArizona]

Did the same thing this past week after trying to figure out why it wasn't syncing for about a month.  Reset my phone, and then reloaded data from outlook.