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Desktop Software for PC

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LeilaLeonard
Posts: 1
Registered: ‎09-28-2012
My Device: 9790
My Carrier: virgin

Blackberry Desktop Software

 
When I first got a BlackBerry I attempted, unsuccessfully, to install BlackBerry Desktop (Version 5). However my Windows Control Panel, Add/Remove Programs has always shown it as fully installed. When I try to un-install it in Add/Remove Programs I get the following error message:

"Another version of this product is already installed. Installation of this version cannot continue."
 
Recently I have tried to install the latest version (7) and during installation in gives the following message: 
 
"Error 1714: The older version of BB desktop software 7.1 cannot be removed."

 

Assuming it to be a Windows Registry problem I have run a repair program that identified several errors in the Add/Remove section but it hasn't solved this issue."
 
At the moment I cannot connect my new BB to the PC and it's very frustrating.
 
Many thanks
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