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New Contributor
sueshaw
Posts: 6
Registered: ‎01-03-2013
My Device: Bold 9900
My Carrier: Vodacom
Accepted Solution

Blackberry Desktop won't install on Windows 8

Hlep please!  

I spoke to someone at your helpdesk last week about a problem I have with not being able to install BlackBerry desktop to my new computer which has windows 8.  He told me to download and enable the .Net framework 3.5 in my Control Panel but is has not resolved my problem.   I am desperate to sync my BlackBerry contacts to my new computer.

 

I am able to download the BB Desktop, but when I click on Run, the following window appears after all the files have been unzipped: 

  

Windows ® Installer. V 5.0.9200.16384

msiexec /Option <Required Parameter> [Optional Parameter]

Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start-up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]

Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.

Copyright © Microsoft Corporation. All rights reserved.

 

 

 

 

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New Contributor
taddahh
Posts: 4
Registered: ‎12-20-2012
My Device: bold
My Carrier: at&t

Re: Blackberry Desktop won't install on Windows 8

i have the same problem but on windows XP

i get error message after it unzips and windows installshield wizard starts.

it says "Installation Files cannot be validated. Please verify the installer package and try again."

 

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New Contributor
EECC
Posts: 5
Registered: ‎12-18-2012
My Device: Bold 9700
My Carrier: Orange

Re: Blackberry Desktop won't install on Windows 8

I have the same problem, trying to install the destop software on Windows 8 

Any solution??

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Hall of Famer II
sdgardne
Posts: 47,316
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Desktop won't install on Windows 8


EECC wrote:

I have the same problem, trying to install the destop software on Windows 8 

Any solution??


Hello,

 

Please refer to this:

  • KB32926 Support for BlackBerry Desktop Software on Microsoft Windows 8

Also please be sure to seek out other threads here...Win8 is rather new, and there are plenty of threads discussing issues with it.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
EECC
Posts: 5
Registered: ‎12-18-2012
My Device: Bold 9700
My Carrier: Orange

Re: Blackberry Desktop won't install on Windows 8

Thank you, 
I have seen and done it before, unfortunately it doesn't work...

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Hall of Famer II
sdgardne
Posts: 47,316
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Desktop won't install on Windows 8

I can't tell you if anyone has had any success with Win8 or not...I honestly haven't been following those threads that closely. But, again, if you search on this site for Win8, you should find several threads that are discussing it...and perhaps there is something already posted therein that would be of use to you.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
EECC
Posts: 5
Registered: ‎12-18-2012
My Device: Bold 9700
My Carrier: Orange

Re: Blackberry Desktop won't install on Windows 8

Of course. Appreciated, Thank you!

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Hall of Famer II
sdgardne
Posts: 47,316
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Desktop won't install on Windows 8

You are most welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
Vivaldi
Posts: 5
Registered: ‎01-06-2013
My Device: Curve 9380
My Carrier: VIRGIN

Re: Blackberry Desktop won't install on Windows 8

I am having the same problem as well. Were the blackberry people of any help and have you been able to resolve the problem? Thanks
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New Contributor
Vivaldi
Posts: 5
Registered: ‎01-06-2013
My Device: Curve 9380
My Carrier: VIRGIN

Re: Blackberry Desktop won't install on Windows 8

I have done this and I still have the same problem
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