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Guru III
Guru III
sdgardne
Posts: 26,770
Registered: 11-28-2008
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Re: Blackberry Media Manager NOT working for Blackberry storm (wont install on computer)

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06-15-2009 08:41 PM

WryWriter wrote:

Hi,

I have a similar problem. When I downloaded the most recent update for the Storm (BBerry 4.7), the Roxio Media Manager didn't fully install. It keeps trying to install but I get Error Message 1327: Invalid Drive E:/. I have tried to uninstall the update so that I can reinstall without Roxio but it won't let me do that either as "installation is in progress." It won't install and it won't uninstall. Help. Thanks.

Hi!

 

Hmmm...invalid drive...might that be one of the drive letters your BB get's assigned? Try this (do not attach your BB unless and until one of the procedures specifically tells you to):

 

Reboot the PC -- hard...shut down to a full power off. Wait a minute. Then power back up.

 

Do the clean uninstall:

http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB02206&slic...

Download the version you need (no Roxio):

http://na.blackberry.com/eng/services/desktop/

Do a clean install:

http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...

 

Hopefully that'll get you going again.


Occam's Razor nearly always applies when troubleshooting technology issues!
Believe it or not, Like's do matter! So, if anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Further, if you are the original poster (OP) and your issue is solved, please remember to (on the post that is the solution) click the "Accept as Solution" button so that others can more easily find it. Cheers! Oh...and FWIW...I am not a RIM employee...and these forums are user-to-user...not user-to-RIM.
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WryWriter
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WryWriter
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Registered: 06-15-2009

Re: Blackberry Media Manager NOT working for Blackberry storm (wont install on computer)

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06-17-2009 07:45 AM

This worked, thanks. I had tried the hard uninstall earlier but because Roxio automatically tried to continue its unsuccessful install, it wouldn't work. Thankfully (or perhaps luckily), it didn't relaunch this last time and the uninstall/reinstall worked perfectly.
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Guru III
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sdgardne
Posts: 26,770
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Re: Blackberry Media Manager NOT working for Blackberry storm (wont install on computer)

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06-17-2009 11:52 AM

Excellent! Glad you got it working. Please do take a moment and mark the thread as solved so that others can more easily find your solution.

Occam's Razor nearly always applies when troubleshooting technology issues!
Believe it or not, Like's do matter! So, if anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Further, if you are the original poster (OP) and your issue is solved, please remember to (on the post that is the solution) click the "Accept as Solution" button so that others can more easily find it. Cheers! Oh...and FWIW...I am not a RIM employee...and these forums are user-to-user...not user-to-RIM.
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WryWriter
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Re: Blackberry Media Manager NOT working for Blackberry storm (wont install on computer)

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06-18-2009 08:01 AM

I would love to but I think since I started my query as a reply to an existing thread, I can't. I couldn't figure out how to start a new thread so I jumped onto the most relevant existing thread.
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Guru III
Guru III
sdgardne
Posts: 26,770
Registered: 11-28-2008
My Carrier: AT&T

Re: Blackberry Media Manager NOT working for Blackberry storm (wont install on computer)

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06-18-2009 12:40 PM

Oh sorry...I didn't notice that you'd hijacked the thread (don't worry -- that's just the term used for taking over someone else's thread with one's own issues). In which case, you are correct that you can't close it...only the OP can do that.

 

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!
Believe it or not, Like's do matter! So, if anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Further, if you are the original poster (OP) and your issue is solved, please remember to (on the post that is the solution) click the "Accept as Solution" button so that others can more easily find it. Cheers! Oh...and FWIW...I am not a RIM employee...and these forums are user-to-user...not user-to-RIM.
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