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Desktop Software for PC

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Rawan19981
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Rawan19981
Posts: 10
Registered: ‎06-16-2011
My Carrier: Wataniya

Blackberry desktop software problem

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‎08-15-2012 09:08 PM

I plug in my device; which is a torch 9810; and all it says is "connecting" and It never does. So I tried to connect my old curve and it worked. I had problem with backing up so with the curve I didn't do the start up thing, I pressed cancel. So I wanted to connect my torch as if its the first time that it connects so I kept on pressing forget device. It didn't work so I deleted the desktop software about 5 times and installed it again. It never works. All it says is "connecting"

 

please help :smileysad:

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FozzieBear
Posts: 2,030
Registered: ‎07-13-2009

Re: Blackberry desktop software problem

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‎08-28-2012 05:50 PM

Hello Rawan19981,

 

The following article will assist your with detecting your BlackBerry® Torch™ 9810 smartphone

smartphone within the BlackBerry® Desktop Software on your computer:

Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry smartphone - http://www.blackberry.com/btsc/KB00125

We hope you find this helpful.

Thank you.


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