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Desktop Software for PC

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New Contributor
RobbC
Posts: 9
Registered: ‎01-21-2013
My Device: Blackberry Torch 9810
My Carrier: Rogers

Re: Can`t Install Desktop Software

Sorry, I got the Win32 issue figured out but not the main issue of not being able to install my desktop software.

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Hall of Famer II
sdgardne
Posts: 47,179
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Can`t Install Desktop Software

OK...so what error are you getting now?

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New Contributor
RobbC
Posts: 9
Registered: ‎01-21-2013
My Device: Blackberry Torch 9810
My Carrier: Rogers

Re: Can`t Install Desktop Software

The same as before:

 

"This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package."

 

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Hall of Famer II
sdgardne
Posts: 47,179
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Can`t Install Desktop Software

Well, waaaaay up in Post 2 of this thread, I gave you a KB about that specific error message, but I see nothing from you that responses to it...we got off on a tangent, and I don't see the correlation between the tangent and the original report from you.

So all I can do at this point is refer you back to that post/KB. Please be very clear, detailed, and specific in your response...it is very hard to help you when I have to guess so very much...

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
RobbC
Posts: 9
Registered: ‎01-21-2013
My Device: Blackberry Torch 9810
My Carrier: Rogers

Re: Can`t Install Desktop Software

Yes, sorry, I did do what it said in the KB (deleted the software, emptied the recycle bin and cleared the cache) and then re-downloaded the software but got the same error. Then I used the error message I the search engine and tried the things I mentioned in post 9, again with negative results.

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Hall of Famer II
sdgardne
Posts: 47,179
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Can`t Install Desktop Software

OK...

 

Please check your PC specs against those listed here:

If you don't meet those specs, then you cannot continue with this particular version of the Desktop Software.

 

Further, please check this thread:

It starts with a process for cleanly starting over (including several important hints about known issues...please review these very carefully), and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
KAMBLEBA
Posts: 47
Registered: ‎12-13-2012
My Device: Blackberry 9300 3G
My Carrier: Idea

Re: Can`t Install Desktop Software

RobbC,
Please go through this knowledge base article before going to download Blackberry Desktop software . http://www.blackberry.com/btsc/KB02206. This link will help you a lot.
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New Contributor
RobbC
Posts: 9
Registered: ‎01-21-2013
My Device: Blackberry Torch 9810
My Carrier: Rogers

Re: Can`t Install Desktop Software

I got the software installed, I just reset my computer to factory settings and then installed it.

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Hall of Famer II
sdgardne
Posts: 47,179
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Can`t Install Desktop Software

Excellent...I'm glad you got it working. Enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
KAMBLEBA
Posts: 47
Registered: ‎12-13-2012
My Device: Blackberry 9300 3G
My Carrier: Idea

Re: Can`t Install Desktop Software

Its nice !!
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