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New Contributor
mjruel
Posts: 2
Registered: ‎09-11-2010
My Device: Curve 8320
My Carrier: T Mobile

Can't Read Screens: Font is small boxes

[ Edited ]

The screen font on the Desktop software is just boxes. It only happens with the Blackberry Desktop Software. All the other software I run on my machine is fine.  See screen shot.  Any one have any ideas?  Thanks

 

 

3152iE7625F4DFCA3E6D0

 

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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Can't Read Screens: Font is small boxes

Hey mjruel,

Welcome to the BlackBerry Support Community Forums.

 

It seems you installed BlackBerry Desktop Manager in a non-english form.

 

I would suggest to uninstall BlackBerry Desktop Software and re-install the software from www.blackberry.com/desktop and choose us english.

 

 


-ViciousFerret


 


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New Member
robnye
Posts: 1
Registered: ‎07-21-2011
My Device: blackbery curve 8520
My Carrier: vodafone

Re: Can't Read Screens: Font is small boxes

Hello,

 

I am having the same issue -

 

I have uninstalled V6.0, reinstalled V6.0 - same issue

made sure I selected English (US), then location as UK,

 

then retried with English (US) and location US - same issue

 

uninstalled V6.0

downloaded V6.1

installed V6.1, tried the same selections as above - still the same issue

 

 

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New Contributor
Crescent
Posts: 2
Registered: ‎08-31-2011
My Device: 9300
My Carrier: AT&T

Re: Can't Read Screens: Font is small boxes

Has anyone found a solution to this issue?

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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Can't Read Screens: Font is small boxes

Hey Crescent,

Welcome to the BlackBerry Support Community Forums.

 

I would suggest uninstalling BlackBerry Desktop Software and go to www.blackberry.com/desktop and choose the english version and then download.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



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New Contributor
Crescent
Posts: 2
Registered: ‎08-31-2011
My Device: 9300
My Carrier: AT&T

Re: Can't Read Screens: Font is small boxes

Have already tried this. The software worked fine when installed from the disc provided with my Blackberry device. It has gradually changed to the small boxes from legible text and now it is entirely small boxes. Not sure if this occurred because of software updates, but I absolutely must find a way to get this fixed. Makes my Blackberry essentially useless to not be able to successfully sync with my computer.

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New Member
ukulele10
Posts: 1
Registered: ‎09-03-2011
My Device: Torch 9800
My Carrier: At&t

Re: Can't Read Screens: Font is small boxes

I have the same issue. i have unistalled and reinstalled several times with the same issue. I can't seem to find a solution.

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New Contributor
mjruel
Posts: 2
Registered: ‎09-11-2010
My Device: Curve 8320
My Carrier: T Mobile

Re: Can't Read Screens: Font is small boxes

When I upgraded to the another version of the software the problem went away.  I have no idea why of how it happened.  So my suggestion, is only to up-grade your Blackberry Desktop Software.

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New Member
icebird
Posts: 1
Registered: ‎03-19-2012
My Device: Curve 9250
My Carrier: Vodafone

Re: Can't Read Screens: Font is small boxes

The easiest way is the clear your fontcache

 

http://www.ehow.com/how_7197467_rebuild-font-cache.html

 

Microsoft Windows 2000/XP/Vista/7

  • 1

    Press and hold the "Windows" key (located between the left "Ctrl" and "Alt" keys), then tap the "E" key to open Windows Explorer.

  • 2

    Double-click on your local hard drive, where the operating system is installed in the left pane, then double-click to expand the "Windows" directory. Double-click on the "System32" folder.

  • 3

    Right-click on "Fntcache.dat" in the right pane of the Windows Explorer window and choose "Delete." Click the "Yes" button to confirm the deletion.

  • 4

    Close the Windows Explorer window and restart your computer.

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New Contributor
annbloodworth
Posts: 2
Registered: ‎11-17-2011
My Device: playbook
My Carrier: bell

Re: Can't Read Screens: Font is small boxes

Have you been able to fix the screen with the boxes? I have the same problem. I have uninstalled and reinstalled and i have deleted the font cache but i still have the boxes.

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