Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Desktop Software for PC

Reply
New Member
jamessmithonlinenow
Posts: 1
Registered: ‎12-12-2011
My Device: 8700
My Carrier: Etisalat

Re: Can't install Desktop Software

I think the installer package is damaged. Please download again and install. Don't use download accelerators to download. It can cause currupt file. If the file is good try this fore install instryctions http://www.techyv.com/questions/reinstallation-blackberry-desktop-software-501

Please use plain text.
New Contributor
gr84u
Posts: 2
Registered: ‎12-17-2011
My Device: 9860
My Carrier: vodafone

Re: Can't install Desktop Software

Hi, sorry i have windows XP and IE8, but i will not work, sorry for my bad english :-(

 

if i want to import the assistent tells me file typ not known

 

i copy the file and save it with

 

Alternative Code Signing Intermediate 2010.cer

 

whats wrong...?

 

Please help :-) but sorry iám out now, i have to work now

 

stephan

Please use plain text.
New Contributor
lordsecret
Posts: 4
Registered: ‎12-01-2011
My Device: Blackberry Bold 9700
My Carrier: AT&T

Re: Can't install Desktop Software

I had the same issue initially, telling me it was the wrong file type.

Put just the following information in the text file and name it Alternative Signing Code Intermediate 2010.cer and import .


MIIEwzCCBCygAwIBAgIQTWKQ5YxU8PHrFzQaExDmpDANBgkqhk​iG9w0BAQUFADBf
MQswCQYDVQQGEwJVUzEXMBUGA1UEChMOVmVyaVNpZ24sIEluYy​4xNzA1BgNVBAsT
LkNsYXNzIDMgUHVibGljIFByaW1hcnkgQ2VydGlmaWNhdGlvbi​BBdXRob3JpdHkw
HhcNMTAwOTMwMDAwMDAwWhcNMTQwMTAxMjM1OTU5WjCBtDELMA​kGA1UEBhMCVVMx
FzAVBgNVBAoTDlZlcmlTaWduLCBJbmMuMR8wHQYDVQQLExZWZX​JpU2lnbiBUcnVz
dCBOZXR3b3JrMTswOQYDVQQLEzJUZXJtcyBvZiB1c2UgYXQgaH​R0cHM6Ly93d3cu
dmVyaXNpZ24uY29tL3JwYSAoYykxMDEuMCwGA1UEAxMlVmVyaV​NpZ24gQ2xhc3Mg
MyBDb2RlIFNpZ25pbmcgMjAxMCBDQTCCASIwDQYJKoZIhvcNAQ​EBBQADggEPADCC
AQoCggEBAPUjS16l14q7MunUV/fv5Mcmfq0ZmP6onX2U9jZrEN​d1gTB/BGh/yyt1
Hs0dCIzfaZSnN6Oce4DgmeHuN01fzjsU7obU0PUnNbwlCzinjG​OdF6MIpauw+81q
YoJM1SHaG9nx44Q7iipPhVuQAU/Jp3YQfycDfL6ufn3B3fkFvB​tInGnnwKQ8PEEA
Pt+W5cXklHHWVQHHACZKQDy1oSapDKdtgI6QJXvPvz8c6y+W+u​WHd8a1VrJ6O1Qw
UxvfYjT/HtH0WpMoheVMF05+W/2kk5l/383vpHXv7xX2R+f4GX​LYLjQaprSnTH69
u08MPVfxMNamNo7WgHbXGS6lzX40LYkCAwEAAaOCAaQwggGgMB​IGA1UdEwEB/wQI
MAYBAf8CAQAwcAYDVR0gBGkwZzBlBgtghkgBhvhFAQcXAzBWMC​gGCCsGAQUFBwIB
FhxodHRwczovL3d3dy52ZXJpc2lnbi5jb20vY3BzMCoGCCsGAQ​UFBwICMB4aHGh0
dHBzOi8vd3d3LnZlcmlzaWduLmNvbS9ycGEwDgYDVR0PAQH/BA​QDAgEGMG0GCCsG
AQUFBwEMBGEwX6FdoFswWTBXMFUWCWltYWdlL2dpZjAhMB8wBw​YFKw4DAhoEFI/l
0xqGrI2Oa8PPgGrUSBgsexkuMCUWI2h0dHA6Ly9sb2dvLnZlcm​lzaWduLmNvbS92
c2xvZ28uZ2lmMB0GA1UdJQQWMBQGCCsGAQUFBwMCBggrBgEFBQ​cDAzAoBgNVHREE
ITAfpB0wGzEZMBcGA1UEAxMQVmVyaVNpZ25NUEtJLTItODAdBg​NVHQ4EFgQUz5mp
6nsm9EvJjo/X8AUm7+PSp50wMQYDVR0fBCowKDAmoCSgIoYgaH​R0cDovL2NybC52
ZXJpc2lnbi5jb20vcGNhMy5jcmwwDQYJKoZIhvcNAQEFBQADgY​EArt0hHV+PgHrS
Ugnq227SXYvowhtpBL5RpQEOWfo30XSj7tztiXQrYtWmv0+tNh​dU8BPgo0XSTCbL
4m2iH9AeegcPtrN7b1Booukxs7eZfYBwoKfeCx6k//NNgRvdIM​kcxK/P8Y/62dqV
8OzcXL/ojFo+erCj61lDdBHgmxpq828=

Please use plain text.
New Contributor
gr84u
Posts: 2
Registered: ‎12-17-2011
My Device: 9860
My Carrier: vodafone

Re: Can't install Desktop Software

I am Sorry, Same Solution...
Please use plain text.
New Contributor
Geoff403
Posts: 8
Registered: ‎12-28-2011
My Device: Many
My Carrier: Bell

Re: Can't install Desktop Software

[ Edited ]

Agreed - "This file is invalid for use as the following: Security Certificate".

 

Pic: https://lh6.googleusercontent.com/-P0sJhKVLUDU/Tvym_HXt1RI/AAAAAAAABbI/OLmcq56i0bg/s1086/Cert-Import...

 

Also tried without the Begin/End header lines, no diff. Tried on an XP sp3 machine and a Win7 64 bit - both same error.

 

 

Please use plain text.
New Contributor
Geoff403
Posts: 8
Registered: ‎12-28-2011
My Device: Many
My Carrier: Bell

Re: Can't install Desktop Software

Was a copy/paste problem from this thread - it inserted a '?' in the middle of each row.

 

When I copied from the original tech thread it did not put in the '?' :

 

http://social.technet.microsoft.com/Forums/en-US/winserversecurity/thread/527a4868-3803-4c99-b1a9-79...

 

Once the '?' were removed, the cert installed and the desktop software installed as well. I can just imagine how many non tech people have run into this and just gave up...

 

Please use plain text.
New Contributor
lordsecret
Posts: 4
Registered: ‎12-01-2011
My Device: Blackberry Bold 9700
My Carrier: AT&T

Re: Can't install Desktop Software

Strange. If I right-click and choose the Install Certificate option I get the same error verbiage you indicate below (This file is invalid for use as the following: Security Certificate). If I double-click the file, a Certificate Window opens and I can choose the Install Certificate button, then the Cert Import Wizard runs and it works fine for the file without the Begin/End header.

 

http://db.tt/WSJZTIjW

 

 

The cert I created with the Begin/End Headers gets the error either way, right-click or double-click.

 

 

 

 

Please use plain text.
New Member
aniqachowdhury
Posts: 1
Registered: ‎01-23-2012
My Device: Bold 9900
My Carrier: Airtel

Re: Can't install Desktop Software

i cant seem to import the certificate file. it says the file is not recognizable. but i have saved it in unicode with the afore mentioned name!

can someone please help me out?

thanks

Please use plain text.
New Contributor
Geoff403
Posts: 8
Registered: ‎12-28-2011
My Device: Many
My Carrier: Bell

Re: Can't install Desktop Software

Look for the extra ? I mentioned above, and either cut/paste again from another link or remove the ? from each line.

 

Please use plain text.
New Contributor
MRR4
Posts: 2
Registered: ‎02-20-2012
My Device: Curvr 9360
My Carrier: T-Mobile

Re: Can't install Desktop Software

Hello, I am having the same problem of not being able to install it due to certificates issues.  However I tried doing this but when I try to import it I get a message that states the file type is not recognizable.  Select another file.  And I really need to download it in order to transfer data from my old BB to my new one.  Thank you so much.

Please use plain text.