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Desktop Software for PC

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New Contributor
sscotford
Posts: 2
Registered: ‎04-07-2008
My Device: Not Specified

Can't locate BlackBerry Desktop Software Online Help

Anybody point me to a link to this online?  I can't locate it anywhere and when I hit the "help" link on my desktop it goes nowhere--not sure why.
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Trusted Contributor
payroll
Posts: 168
Registered: ‎04-01-2008
My Device: Blackberry Bold

Re: Can't locate BlackBerry Desktop Software Online Help

BlackBerry - Software Downloads 2

 

That should work :smileyhappy: 

CEO/Editor In Cheif
www.SmartphoneNation.com

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New Contributor
sscotford
Posts: 2
Registered: ‎04-07-2008
My Device: Not Specified

Re: Can't locate BlackBerry Desktop Software Online Help

Thanks for the link.  Except after I downloaded Blackberry Desktop Manager Version 3.5, and tried to open it I was informed: 

The Help for this program was created in Windows Help format, which was used in previous versions of Windows and it is not supported in Windows Vista.

For more information, see Windows Help program (WinHlp32.exe) is no longer included with Windows on the Microsoft support website.

 

I'm running Vista.  Any idea if there's a way I can get to Desktop Software Online Help if I'm using Vista

 

FYI:  The thing I'm trying to figure out is how to sync emails sent from my Blackberry to my Sent Items folder in Outlook.  I can sync calendar, notes, etc. but not emails.  It doesn't give me that option.

 

Thanks for your help.

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New Contributor
smacdon2
Posts: 9
Registered: ‎12-18-2008
My Device: Not Specified

Re: Can't locate BlackBerry Desktop Software Online Help

I am also not able to synch sent emails - I can do so for organiser data.  I am using v4.7 of Desktop Manager and it doesn't allow me to tick the synch email box.  Anybody able to help?

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Guru I
Xandrex
Posts: 18,382
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: Can't locate BlackBerry Desktop Software Online Help

desktop manager can't synchronize emails.
there is just an email reconciliation, meaning emails can be pushed to your Blackberry.
do emails from other folders get reconciled with your configuration ?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
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New Contributor
smacdon2
Posts: 9
Registered: ‎12-18-2008
My Device: Not Specified

Re: Can't locate BlackBerry Desktop Software Online Help

Thanks. Received emails are pushed to both my BB and my pc.  Sent emails appear only on the device I send the message from.  I don't think I have any folders.
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Guru I
Xandrex
Posts: 18,382
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: Can't locate BlackBerry Desktop Software Online Help

so basically, when you send an email in Outlook,
you would like to see it in your blackberry.

there's a configuration to make for that :

home screen >> Messages application >> menu >> options >> general options
Hide Sent Messages = NO

home screen >> Messages application >> menu >> options >> email settings
Send email to handheld = YES
save copy in sent folder = YES



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
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New Contributor
smacdon2
Posts: 9
Registered: ‎12-18-2008
My Device: Not Specified

Re: Can't locate BlackBerry Desktop Software Online Help

Thanks.  Under gereral options I already have hide sent messages = NO but under email settings I am not offered the options you refer to:

 

Send email to handheld = YES
save copy in sent folder = YES

 

 

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