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New Contributor
AZelenkovich
Posts: 4
Registered: ‎11-19-2012
My Device: Blackberry Bold 9900
My Carrier: Rogers

Can't open downloaded 7.0.1 software for tethering my Blackberry to my laptop

Have downloaded the software onto my laptop desktop for tethering but am not able to open it up because the icon isn't recognized by my laptop. Am using windows XP operating system. Can someone please tell me how to continue? Many thanks in advance!
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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Can't open downloaded 7.0.1 software for tethering my Blackberry to my laptop

Hi AZelenkovich and welcome to the BlackBerry Support Community Forums!

 

To clarify, are you unable to lauch the installer package on your computer? Do you get any error messages when you launch this?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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New Contributor
AZelenkovich
Posts: 4
Registered: ‎11-19-2012
My Device: Blackberry Bold 9900
My Carrier: Rogers

IRe: Can't open downloaded 7.0.1 software for tethering my Blackberry to my laptop

Yes, am unable to launch the 7.1.0 program (sorry I typed 7.0.1 initally) from my desktop.

 

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New Contributor
AZelenkovich
Posts: 4
Registered: ‎11-19-2012
My Device: Blackberry Bold 9900
My Carrier: Rogers

Re: Can't open downloaded 7.0.1 software for tethering my Blackberry to my laptop

Am not able to even open it up because of this particular icon - the one that looks like a guitar amplifier - a square blue and white icon with a few small black buttons near the top inside of the square - know what I mean?
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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Can't open downloaded 7.0.1 software for tethering my Blackberry to my laptop

Make sure you are downloading the software from www.blackberry.com/desktop

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.
New Contributor
AZelenkovich
Posts: 4
Registered: ‎11-19-2012
My Device: Blackberry Bold 9900
My Carrier: Rogers

Re: Can't open downloaded 7.0.1 software for tethering my Blackberry to my laptop

Can't go to this site -says page not available or has been moved - now what???
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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Can't open downloaded 7.0.1 software for tethering my Blackberry to my laptop

This site should be accessed via your computer. Also, if you are still having problems accessing the site, try going to www.blackberry.com/go/softwaredownloads instead.

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.