12-12-2011 03:26 PM
I encountered this problem about four months ago, but the solution I used then does not resolve the current issue. Until this occurred, I have been synchronizing daily (Calendar; Memo Pad; Address Book) successfully.
When I attempt to synchronize, this message appears: "Cannot log on to Exchange Server. Please check server access or provide a valid password." However, I am not (nor have I previously) used Exchange Server.
I made a copy of my profile and attempted to configure the settings (this was the procedure which corrected my previous problem). However, within Organizer the "Setup..." button is not available ("grayed out").
My Desktop Software is version 18.104.22.168.
What did I "break"? I appreciate your assistance.
12-16-2011 01:55 PM
Have you recently re-installed the BlackBerry Desktop Software or Microsoft Outlook? Also, when you mentioned your profile, are you referring to your MAPI profile?
12-16-2011 04:55 PM
I have not reinstalled the BlackBerry Desktop Software. According to "Check for Updates," no updates are available.
In March 2011 I upgraded to Microsoft Office 2010 (including Outlook). I had been synchronizing daily, but had no problems with doing so until August 2011, when I first encountered the "Exchange Server" message. I posted that question on BlackBerry Support Forums and received the following suggestion, which I employed. At that time, the procedure was successful, and I had no further synchronization problems until November. I retried this procedure several times in the past three weeks, but it has failed to correct the problem. The profile to which I was referring (Intellisync) is step 5, below.
Assuming you have the latest Desktop Manager installed from BB, with both BB & OL 2010 closed:
1. Open Control Panel and click Mail
2. When the window pops up, click on Show Profiles
3. Select your profile and click the Copy button. Name the copy whatever you want - we won't be keeping it around long.
4. Start Desktop Manager and connect your BB.
5. Start configuring your Organizer, but choose the copy profile for any item. Click OK when DS asks about remapping folders.
6. After configuring any Outlook component, click OK until you get back to your main DS window. At this point, you should not get the previous error message.
7. Go back into DS and configure all your Outlook components with your original profile. You will get the folder remapping message again - just click OK.
8. When you're done, click OK until you're back at the main DS window. You shouldn't get any error messages at this point.
9. From Control Panel, go back in to Mail and delete the duplicate profile you previously created.
The posts for the previous occurrence of this problem are at http://supportforums.blackberry.com/t5/Desktop-Sof
12-22-2011 12:01 PM
These instructions are to create a new MAPI profile which could very well resolve the issue. How do you have your email setup throught Microsoft Outlook? Are you using a local PST file or do you have it setup with a Hotmail/Windows Live/MSN email account?
01-07-2012 04:59 PM
My e-mail is on Microsoft Outlook 2010, via Comcast.