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Desktop Software for PC

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New Member
fg611
Posts: 1
Registered: ‎02-06-2013
My Device: Blackberry Curve 8520
My Carrier: vodafone

Cannot connect to Blackberry Desktop Software

Hi my blackberry curve has recently been displaying a white screen with App error 523, i have downloaded the software and followed the instructions from other posts with the same problems but I am stuck on the Blackberry Desktop Software page, it has acknowledged my phone, however it has been 'connecting' for over an hour and when i go to the application option it just displays 'connect your blackberry device' despite it already being connected.

 

Does anyone know what to do please?

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Hall of Famer II
sdgardne
Posts: 47,176
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Cannot connect to Blackberry Desktop Software

Hi and Welcome to the Community!

 

The steps in this KB might be useful to you:

  • KB10144 How to force the detection of the BlackBerry smartphone using Application Loader

Good luck!


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