Desktop Software for PC

[invader52]

I have a Blackberry 8330 curve that was purchased in October 2008.  I loaded the Desktop Manager software from the disk that came with the phone.  For a long while I was able to synche my calendar on the phone along with tasks, addresses,etc to outlook.  Occasionally after finishing an error box would come up the Blackberry had detected an error and did I want to report it.  I closed out the box since I was done working.  About a week ago I was no longer able to synch and this error box would come up immediately.  I have tried removing the software and downloading the version 5.0 software, hard re-setting the phone (which almost worked).  I have updated to Internet Explorer 8 but this problem occured earlier as well.

Last night I was able to back-up the device and set synchronization settings after the hard reset of the phone but now I cannot do anything.  Desktop Manager opens fine, connects to my blackberry fine but as soon as I hit "Synch" it pops up the error message and whether I hit debug, don't send a report or send a report it closes me out completely.

Can anyone offer any help?

[sdgardne]

Hi and Welcome to the Forums!

As a hint to help us diagnose, perhaps you could tell us what the error message says? (The exact syntax, please.)

Thanks!

[invader52]

I am fairly computer ignorant so bear with me.  The message box says "Blackberry has encountered an error nad has to close, would you like to send a report to microsoft"  As far as syntax you will have to help direct me as to where to look for that.

Thanks for your response!

[sdgardne]

No problems...the message syntax is exactly what you provided. Something has gone wrong with your DTM installation. I can't say what without my hands on your computer, though. The best advice I can give you is to completely start over with DTM in a completely clean fashion. But, you say you are "fairly computer ignorant"...and, sadly, the instructions get a tiny bit technical at several stages...and, further sadly, one cannot skip those steps or one does not achieve the desired result. Nevertheless, I provide that to you here for you to choose to attempt or not.

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I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.

1) Remove your device OS update package from your PC (add/remove programs)

2) Cleanly uninstall the RIM DTM software:

• KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
• Some have reported that there are more registry keys to remove than are discussed in that KB
• Others have reported the use of a registry cleansing tool to also be helpful

3) Get a fresh download of the RIM DTM software:

• https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

• Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchronizing via USB):

• KB12268 Applications supported by BlackBerry Desktop Manager for synchronization

4) Download (to your PC) a fresh copy of your device OS package from your carrier:

• http://na.blackberry.com/eng/support/downloads/download_sites.jsp

5) Install DTM to your PC

6) Install (also to your PC), the device OS package

7) Start the organizer configuration over:

• KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager

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Another thought has occurred to me...have you updated your PC recently? Windows Updates perhaps? Have you allowed DTM to update itself recently? It is possible that the level your PC is at and the level DTM is at are no longer compatible. It would be best, perhaps, that after step 2 above, you ensure that you have fully updated your PC with updates from Microsoft.

Hopefully that will get things going again.

Good luck and let us know!