09-01-2012 12:06 PM
I have a BB 9780 which I cannot seem to sync to Desktop software. I have unloaded all software in both laptop and Device and reloaded. I have also contacted help desk with telco provider and also laptop helpdesk. I CAN utilize cable to transfer files to/from blackberry to laptop but when I attempt to sync I get an error message indicating that there is not a connection.
Further, if I attempt to do a bluetooth connection, screen on blackberry clearly shows connect/disconnect taking place.
I use my BB to sync with MS Outlook for contacts and calender only. All other function of BB (email, phone, text etc) appear to be working fine.
I am operating WIn 7 in a Dell laptop. HELP ????? (Telco suggested there is something wrong with the Blackberry and I need to send it in for repair). Also have uploaded latest drivers, chip set updates et from Dell
09-06-2012 07:05 PM
Welcome to the BlackBerry Support Community.
The following KB article should provide some troubleshooting steps to help you connect your BlackBerry® Bold™ 9780 smartphone with the BlackBerry® Desktop Software.
"Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry smartphone" http://bbry.lv/IS8qhe
Since your computer seems to detect the BlackBerry® Bold™ 9780 smartphone successfully, the second section of the article would be more relevant.
Hope this helps.
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