Welcome!

Welcome to the Official BlackBerry Support Community Forums. This is your resource to discuss support topics with your peers, and learn from each other. New to the forum? Please visit the ‘Getting Started’ link below.
inside custom component

Desktop Software for PC

Reply
New Member
4mmmm
Posts: 1
Registered: ‎09-24-2012
My Carrier: Pelephone

Contacts Synchronize option is grayed out

Contacts Synchronize option is grayed out - cannot synchronize. Why?

The rest of options (calendar, tasks and memos) can be synchronized.

Please use plain text.
BlackBerry Technical Advisor
FrankieS
Posts: 2,479
Registered: ‎05-10-2010

Re: Contacts Synchronize option is grayed out

Hi 4mmmm,

 

Welcome to the Support Community!

Sounds like you may have wireless contact synchronization enabled on your BlackBerry® Curve™ 9300 smartphone. You can check this (and disable it) in Address Book > Menu > Options. Please select your contact list and verify if the wireless synchronization checkbox is enabled.

 

Hope this helps.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Please use plain text.
New Member
Nikki2374
Posts: 1
Registered: ‎10-03-2012
My Carrier: AT&T

Re: Contacts Synchronize option is grayed out

I have this same issue. Contacts Synchronization is grayed out but I'm able to sync my calender with no problem. I checked the setting you suggested (Wireless Synchronization) on my phone but I don't get an option to uncheck anything... it just says "unavailable".
Please use plain text.
BlackBerry Technical Advisor
FrankieS
Posts: 2,479
Registered: ‎05-10-2010

Re: Contacts Synchronize option is grayed out

Hi Nikki2374,

 

Welcome to the Support Community!

What version of BlackBerry® Desktop Software do you currently have installed? In the BlackBerry® Desktop Software under Organizer, does it say "Settings on your device are preventing the synchronization of some items"?

What organizer on your computer are you synchronizing your contacts with and what version is it? Are your contacts saved locally on your computer or in webmail?

 

Thanks.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Please use plain text.