Desktop Software for PC

[swlandes]

When I originally installed the Desktop Manager, v4.2.x, and attempted to use the Media Manager when connected to my Blackberry 8310 I received the error message, "Roxio Easy Media Creator - The certificate is missing or has been corrupted.  Please re-install it.".  I un-installed the Desktop Manager and all Roxio files, down loaded Desktop Manager , v4.5, and re-installed...and have the same issue.

What's up with that?

[Bifocals]

Hi and welcome to the forms!

When you changed to 4.5 did you install media manager as well?

Please specify PC operating system and version or Outlook

If vista 32 or 64 bit

Thanks

[swlandes]

Thanks for the attention.

I do recall that some portion of Roxio was installed w/ the BB Desktop Manager...but don't know the details.  I did not intentionally install the Media Manager and I don't specifically recall if it installed with the BB software v4.5.

I'm running MS Windows Professional, v5.1 w/ Service Pack 2.

Thanks again

[Bifocals]

Hi,

I would suggest that you run the clean procrdure aand de-install the current DM.

This procedure will clear the registrry and system files.

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub... 

Cold boot after.

Download either 4,6 or 4.5 on your preference from here without media manager:

 https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

Download the manual for either here:

 http://na.blackberry.com/eng/support/docs/categories/?userType=1&category=BlackBerry+Desktop+Softwar...

I remeber partially a certificate that Media manager has to get over the internet for registrationl

Let me see if I can find it.

Thanks

[Bifocals · Accepted solution]

This is from the roxio media website users. Beerman is a roxio empoyee, this in regards to

the corrupt certificate.

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In the mean time, Beerman is correct in stating a clean install will resolve your issue. Below are the clean install instructions depending on your OS.

Clean Install Instructions for Creator 9 on XP
Clean Install Instructions for Creator 9 on Vista

In the mean time, Beerman is correct in stating a clean install will resolve your issue. Below are the clean install instructions depending on your OS.

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It might be worth trying either before or after you run the cleanuninstall for Desktop.

Your thoughts?

[swlandes]

IT'S ALIVE!

Thanks for the help!

SWL

[Bifocals]

Outstanding, Good Job!!

Bifocals

[mbesspiata]

What do I do for Windows 7?

I get the same error message.  Our IT folks have re installed the program 2-3 times and it still doesn't work.

Mike