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New Contributor
swlandes
Posts: 3
Registered: ‎10-30-2008
My Device: Curve 8310
Accepted Solution

Corrupt Roxio Media Manager Certificate

When I originally installed the Desktop Manager, v4.2.x, and attempted to use the Media Manager when connected to my Blackberry 8310 I received the error message, "Roxio Easy Media Creator - The certificate is missing or has been corrupted.  Please re-install it.".  I un-installed the Desktop Manager and all Roxio files, down loaded Desktop Manager , v4.5, and re-installed...and have the same issue.

 

What's up with that?

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Corrupt Roxio Media Manager Certificate

Hi and welcome to the forms!

When you changed to 4.5 did you install media manager as well?

 

Please specify PC operating system and version or Outlook

If vista 32 or 64 bit

Thanks

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New Contributor
swlandes
Posts: 3
Registered: ‎10-30-2008
My Device: Curve 8310

Re: Corrupt Roxio Media Manager Certificate

Thanks for the attention.

 

I do recall that some portion of Roxio was installed w/ the BB Desktop Manager...but don't know the details.  I did not intentionally install the Media Manager and I don't specifically recall if it installed with the BB software v4.5.

 

I'm running MS Windows Professional, v5.1 w/ Service Pack 2.

 

Thanks again

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Corrupt Roxio Media Manager Certificate

Hi,

I would suggest that you run the clean procrdure aand de-install the current DM.

This procedure will clear the registrry and system files.

 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub... 

 

Cold boot after.

 

Download either 4,6 or 4.5 on your preference from here without media manager:

 

 https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

 

Download the manual for either here:

 

 http://na.blackberry.com/eng/support/docs/categories/?userType=1&category=BlackBerry+Desktop+Softwar...

 

I remeber partially a certificate that Media manager has to get over the internet for registrationl

Let me see if I can find it.

Thanks

 

 

 

 

 

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Corrupt Roxio Media Manager Certificate

This is from the roxio media website users. Beerman is a roxio empoyee, this in regards to

the corrupt certificate.


In the mean time, Beerman is correct in stating a clean install will resolve your issue. Below are the clean install instructions depending on your OS.

Clean Install Instructions for Creator 9 on XP
Clean Install Instructions for Creator 9 on Vista

 

In the mean time, Beerman is correct in stating a clean install will resolve your issue. Below are the clean install instructions depending on your OS.


It might be worth trying either before or after you run the cleanuninstall for Desktop.

Your thoughts?

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New Contributor
swlandes
Posts: 3
Registered: ‎10-30-2008
My Device: Curve 8310

Re: Corrupt Roxio Media Manager Certificate

IT'S ALIVE!

 

Thanks for the help!

 

SWL

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Corrupt Roxio Media Manager Certificate

Outstanding, Good Job!!

Bifocals

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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Visitor
mbesspiata
Posts: 1
Registered: ‎07-29-2010
My Device: BlackBerry 8800
My Carrier: AT&T

Re: Corrupt Roxio Media Manager Certificate

What do I do for Windows 7?

I get the same error message.  Our IT folks have re installed the program 2-3 times and it still doesn't work.

 

Mike

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