Desktop Software for PC

[joco2_uk]

Hi,

I was wondering if someone could help me. I've got a Blackberry Curve 9300 with Desktop Software 6 installed on a Window's 7 Professional 32 Bit Machine.

My problem is when I try to sync contacts from Outlook 2010 32 Bit I get the following error:

The operation terminated unexpectedly.

Can anyone please help me?

Many thanks

John

[ahmadjie79]

try update your outlook connector, or outlook default folder has been deleted, just add again on File>account setting>Data Files>Add then just save your outlook default folder, hope this help

[joco2_uk]

Hi,

I tried the connector but that didn't help either.

I've upgraded the desktop manager to version 7. Now when the contacts are trying to get synced I get the following error:

MAPI Logon Failed. Please run Outlook with the profile ...... Selected and try again.

In the options there is only one email account and it is a pop email.

Any ideas?

Thanks

John

[ahmadjie79]

can you give me some screenshoot from your outlook interface?

[ahmadjie79]

or unistall your Office then restart your laptop,try install again

[joco2_uk]

Hi,

I've tried repair and reinstall.

Can you tell me what screenshots you would like?

Thanks

[ahmadjie79]

See a picture below:

[joco2_uk]

Hi,

I don't think those images worked properly

[ahmadjie79]

Can you give a view of where the problem occurs, if you've tried the above ways? I suggest you try to do way as above, and do syncronize again, if this still occurs, uninstall blackberry desktop and try again,and download the lastest blackberry desktop manager from https://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB06...

good luck