05-14-2012 08:19 AM
I plugged my phone into the computer, opened the blackberry desktop software application, (I have the latest version) and it found an update for my phone. V7.1 Bundle 1133 (V126.96.36.1996) for the Curve 9380. When I click update device, it says that "updated Blackberry desktop software component must be installed before you can continue". so I click install, then " There was an error updating your software. An error has occured while downloading the Blackberry desktop software. please try again" Iv tried several times.
Is there another way of updating my phone?
05-15-2012 03:47 PM
Hi and Welcome to the Community!
You should probably do a clean removal of the Desktop Software:
Followed by a new download/install of it to your PC:
Good luck and let us know!