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New Contributor
stc0809
Posts: 2
Registered: ‎07-05-2011
My Device: bold 9700
My Carrier: t-mobil

DM IS NOT SINCRONIZING MESSAGES FROM MY EMAIL ACCOUNTS

Hi,

 

I'm trying to sincronyze my PC and my device, but the emails are not sincronizing at all. when I open the DM, at the Sincronizing menu, the option to reconcile the messages from my email is gryed out, and I can't activate that option.

 

Could some body help me to activate it?

 

Thanks in advance. 

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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: DM IS NOT SINCRONIZING MESSAGES FROM MY EMAIL ACCOUNTS

Hey stc0809,

Welcome to the BlackBerry Support Community Forums.

 

Are you currently setup on a BlackBerry Enterprise Server?  Because if not you will not have that option available for you.


-ViciousFerret


 


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New Contributor
stc0809
Posts: 2
Registered: ‎07-05-2011
My Device: bold 9700
My Carrier: t-mobil

Re: DM IS NOT SINCRONIZING MESSAGES FROM MY EMAIL ACCOUNTS

I don't know how to do it. how can I know if i'm set up on BES?

 

Thnak you,

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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: DM IS NOT SINCRONIZING MESSAGES FROM MY EMAIL ACCOUNTS

Sorry for the delay in reply,

 

Does your company have a BlackBerry Enterprise Server?  If not sure go under Options>Advanced Options>Enterprise activation and it'll tell you if you're activated. 


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



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