03-13-2013 06:09 PM
I have the same problem with a Torch 9800 running BBOS 6.0 Bundle 2949 and Desktop 18.104.22.168. No solution in 3 years?
Well, I suspect there are plenty of solutions posted throughout the forums...there simply has been no post in this particular thread for 3 years.
I suggest this thread:
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.