Welcome!

Welcome to the Official BlackBerry Support Community Forums. This is your resource to discuss support topics with your peers, and learn from each other. New to the forum? Please visit the ‘Getting Started’ link below.
inside custom component

Desktop Software for PC

Reply
New Member
UBGeoff
Posts: 1
Registered: ‎03-01-2012
My Carrier: Rogers

Desktop Catch 22 Can't Install V6 and V7 hangs

Desktop ver 7 would hang at the last Preparing Sync preview stage each time I used it and it took Task Manager "End Program" to get out of it ("Cancel" did not work)..

I tried to uninstall and got an error. I tried to install Ver 6 and get the error that a newer version is install and I have to uninstall it..... which of course I cannot do. I have deleted all the directories I can find that are RIM and removed all Reg enteries there say RIM and even run PCCleaner but I still get the error that I cannot install Ver 6 because a newer version is installed. Nothing appears in Add Remove programs anymore. I am at a complete loss. I have asked at the Rogers and computer stores... no help.

 

Windows 7 running 64 bit on an Acer 7750 I7 machine.

 

Any help or suggestions would be muuuuch appreciated.

Please use plain text.