thapelonteta wrote:I recently installed Desktop Manager version 5 and when i try to synchronize with my Blackberry I get the following message; 'unknown error reported' in the Intellisync dialogue box.
I agree with the above suggestion...Isuggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
- KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
- Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
- KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
- KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Additionally, there is a KB for that error message, but it relates to receiving the error when configuring the synch...not performing the sync, so I'm not sure if it applies to your situation...but just in case:
- KB13801 "Unknown Error Reported" appears when configuring synchronization in BlackBerry Desktop Manager
Good luck and let us know!
 button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. | |||
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