Desktop Software for PC

[jmilkey]

I just installed Desktop Manager 6.0 today as an upgrade from the previous version.  However, when I try to start the program with or without the phone attached to the computer it crashes immediately.  I have uninstalled the software and re-downloaded it and installed it again all 5 times and it continues to crash as soon as I start it.  After uninstalling it the 2nd time I was very careful and deleted any sign of the software on my computer and that hasn't helped either.  I have been making sure to re-boot in between installations.  Any thoughts from the community?  Thanks in advance.

I am running Windows 7.0 64 bit with 4 GB of RAM and a Core Duo 2.5 GHz processor.

Jim

[paultoro]

I'm having the same trouble and did all the same things as Jim.

I'm running XP, any advise would be appreciated.

[abylan1]

Same problem here. I'm running VISTA.

[jsaarb007]

Same problem, going to use the CD that came with my 9700 bold and hopefully instal the 5.0 version of the desktop software, i hate how blackberry doesn't have an archive page of old software.  Would have been nice for the app world since they have not fixed the problem because i can still not instal it on my phone

[Schmike]

same problem here with my vista business SP2.

error from my event log:

Faulting application Rim.Desktop.exe, version 6.0.0.40, time stamp 0x4c58acef, faulting module KERNEL32.dll, version 6.0.6002.18005, time stamp 0x49e037dd, exception code 0xe0434f4d, fault offset 0x0003fbae, process id 0x%9, application start time 0x%10.

[huni]

Same to me with my XP SP2. What happening?

[cplush]

Same here. Crashes almost immediately after i launch it. Running it on a Nokia Booklet with win 7 pro. 5 worked fine for me, this crashes almost instantly. 

[mechanicus]

Hi everyone:

If you can post the text from your log file, we can try to track down the problem.

Log is located at %appdata%\Research In Motion\BlackBerry Desktop\Logs\Desktop.log

Cheers

M

[jmilkey]

Here is the text from the log file.  Note that I reinstalled it just this morning and it crashed twice before I copied the text from the logfile.  These are the last couple of lines:

10:01:04.423|INFO |9|Rim.Desktop.Media|0|TASK: [Reload music destination] running on thread pool

10:01:04.423|INFO |9|Rim.Desktop.Media|0|TASK: [Reload music destination], STATE: Pending, TRANSITION: none, OPERATION: none

10:01:04.434|INFO |8|Rim.Desktop.Media|0|TASK: [Reload picture destination] running on thread pool

10:01:04.434|INFO |8|Rim.Desktop.Media|0|TASK: [Reload picture destination], STATE: Pending, TRANSITION: none, OPERATION: none

10:01:04.604|INFO |9|Rim.Desktop.Media|50002|Media Service Refresh Complete: iTunes

10:01:04.606|INFO |8|Rim.Desktop.Media|50002|Media Service Refresh Complete: PicturesDesktop

10:01:04.613|INFO |8|Rim.Desktop.Media|0|TASK: [Reload picture destination], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshDestinationInBackground>b__2()

10:01:04.613|INFO |8|Rim.Desktop.Media|0|TASK: [Reload picture destination], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 178

10:01:04.613|INFO |8|Rim.Desktop.Media|0|TASK: [Reload video destination] running on thread pool

10:01:04.613|INFO |8|Rim.Desktop.Media|0|TASK: [Reload video destination], STATE: Pending, TRANSITION: none, OPERATION: none

10:01:04.717|INFO |8|Rim.Desktop.Media|50002|Media Service Refresh Complete: VideosDesktop

10:01:04.723|INFO |8|Rim.Desktop.Media|0|TASK: [Reload video destination], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshDestinationInBackground>b__2()

10:01:04.723|INFO |8|Rim.Desktop.Media|0|TASK: [Reload video destination], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 110

10:01:04.723|INFO |8|Rim.Desktop.Media|0|TASK: [PictureImportServiceStartupTask] running on thread pool

10:01:04.723|INFO |8|Rim.Desktop.Media|0|TASK: [PictureImportServiceStartupTask], STATE: Pending, TRANSITION: none, OPERATION: none

10:01:04.723|INFO |8|Rim.Desktop.Media|38050|LoadDataSource: Started loading PicturesDevice

10:01:04.723|INFO |8|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_PicturesDevice], STATE: Pending, TRANSITION: none, OPERATION: none

10:01:04.724|INFO |8|Rim.Desktop.Media|0|TASK: [Load_Picture_Library], STATE: Pending, TRANSITION: none, OPERATION: none

10:01:04.724|INFO |8|Rim.Desktop.Media|38050|Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader

10:01:04.812|INFO |9|Rim.Desktop.Media|0|TASK: [Reload music destination], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshDestinationInBackground>b__2()

10:01:04.812|INFO |9|Rim.Desktop.Media|0|TASK: [Reload music destination], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 388

10:01:04.812|INFO |9|Rim.Desktop.Media|0|TASK: [VideoImportServiceStartupTask] running on thread pool

10:01:04.812|INFO |9|Rim.Desktop.Media|0|TASK: [VideoImportServiceStartupTask], STATE: Pending, TRANSITION: none, OPERATION: none

10:01:04.812|INFO |9|Rim.Desktop.Media|38050|LoadDataSource: Started loading VideosDevice

10:01:04.812|INFO |9|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_VideosDevice], STATE: Pending, TRANSITION: none, OPERATION: none

10:01:04.812|INFO |9|Rim.Desktop.Media|0|TASK: [Load_Video_Library], STATE: Pending, TRANSITION: none, OPERATION: none

10:01:04.812|INFO |9|Rim.Desktop.Media|38050|Loading datasource from Rim.Media.Source.Videos.VideoDataSourceLoader

10:01:04.816|INFO |8|Rim.Desktop.Media|0|TASK: [Load_Picture_Library], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0()

10:01:04.816|INFO |8|Rim.Desktop.Media|0|TASK: [Load_Picture_Library], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 92

10:01:04.819|INFO |8|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_PicturesDevice], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__e()

10:01:04.819|INFO |8|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_PicturesDevice], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 95

10:01:04.819|INFO |8|Rim.Desktop.Media|38050|LoadDataSource: Finished

10:01:04.821|INFO |23|Rim.Desktop.Media|0|TASK: [Controller_Dispose] running on thread pool

10:01:04.821|INFO |23|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Pending, TRANSITION: none, OPERATION: none

10:01:04.824|INFO |23|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshDestinationProvider>b__1c()

10:01:04.824|INFO |23|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 2

10:01:04.824|INFO |23|Rim.Desktop.Media|0|TASK: [Controller_Dispose] running on thread pool

10:01:04.824|INFO |23|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Pending, TRANSITION: none, OPERATION: none

10:01:04.824|INFO |23|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshDestinationProvider>b__1c()

10:01:04.824|INFO |23|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 0

10:01:04.824|INFO |23|Rim.Desktop.Media|0|TASK: [DiscoverThirdPartyTracks] running on thread pool

10:01:04.824|INFO |23|Rim.Desktop.Media|0|TASK: [DiscoverThirdPartyTracks], STATE: Pending, TRANSITION: none, OPERATION: none

10:01:04.852|INFO |9|Rim.Desktop.Media|0|Task [videos_SetThumbnailTask] will run on thread pool after 0 ms

10:01:04.852|INFO |9|Rim.Desktop.Media|0|TASK: [Load_Video_Library], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0()

10:01:04.852|INFO |9|Rim.Desktop.Media|0|TASK: [Load_Video_Library], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 40

10:01:04.853|INFO |9|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_VideosDevice], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__e()

10:01:04.853|INFO |9|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_VideosDevice], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 40

10:01:04.853|INFO |9|Rim.Desktop.Media|38050|LoadDataSource: Finished

10:01:04.861|INFO |8|Rim.Desktop.Media|50002|Media Service Refresh Complete: PicturesDevice

10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [PictureImportServiceStartupTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__a()

10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [PictureImportServiceStartupTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 187

10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [Controller_Dispose] running on thread pool

10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Pending, TRANSITION: none, OPERATION: none

10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshDestinationProvider>b__1c()

10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 0

10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [Controller_Dispose] running on thread pool

10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Pending, TRANSITION: none, OPERATION: none

10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshDestinationProvider>b__1c()

10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 0

10:01:04.914|INFO |9|Rim.Desktop.Media|50002|Media Service Refresh Complete: VideosDevice

10:01:04.916|INFO |9|Rim.Desktop.Media|0|TASK: [VideoImportServiceStartupTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__a()

10:01:04.916|INFO |9|Rim.Desktop.Media|0|TASK: [VideoImportServiceStartupTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 103

10:01:04.916|INFO |9|Rim.Desktop.Media|0|TASK: [Controller_Dispose] running on thread pool

10:01:04.916|INFO |9|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Pending, TRANSITION: none, OPERATION: none

10:01:04.916|INFO |9|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshDestinationProvider>b__1c()

10:01:04.916|INFO |9|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 0

10:01:05.055|INFO |23|Rim.Desktop.Media|0|TASK: [DiscoverThirdPartyTracks], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void DiscoverTracks()

10:01:05.055|INFO |23|Rim.Desktop.Media|0|TASK: [DiscoverThirdPartyTracks], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 230

10:01:05.662|DEBUG|21|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Media.Device.DeviceService.<.ctor>b__0

10:01:05.662|INFO |21|Rim.Desktop.Shell|0|TASK: [NewDeviceWizardInitialization command], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <InvokeNewDeviceWizard>b__1a()

10:01:05.662|INFO |21|Rim.Desktop.Shell|0|TASK: [NewDeviceWizardInitialization command], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 2027

10:01:05.663|INFO |22|Rim.Desktop.Services.DeviceManager|0|[PIN:0x3045137A] HandleDeviceRequest DeviceRequest complete. Client: ApplicationDeviceClient

10:01:05.663|DEBUG|22|Rim.Desktop.Services.DeviceManager|0|[PIN:0x3045137A] Device request queue empty

10:01:05.948|INFO |1|Rim.Desktop.Shell|0|Wizard launching: NewDeviceWizard

10:01:06.017|INFO |23|Rim.Desktop.Media|0|Task [Videos_SetThumbnailTask] running after delay on new thread 

10:01:06.017|INFO |23|Rim.Desktop.Media|0|Task [Videos_SetThumbnailTask] run on new thread MTA

10:01:06.022|INFO |20|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Pending, TRANSITION: none, OPERATION: none

10:01:06.027|INFO |20|Rim.Desktop.Media|0|Task [VideoInfoTask] run on new thread MTA

10:01:06.046|INFO |17|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Pending, TRANSITION: none, OPERATION: none

10:01:06.587|INFO |17|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Progressing, TRANSITION: none, OPERATION: Void <GetVideoInfo>b__7(), ERROR: ManagedBBT.BBTException: Unable to render the file: C:\Users\James Milkey\Videos\Movies\Sherlock Holmes - Device.wmv, make sure the file exists and the file type is valid

   at ManagedBBT.BBTranscoder.GetDirectShowVideoSettings(String filePath)

   at ManagedBBT.BBTranscoder.GetVideoSettings(String filePath)

   at Videos.VideoTranscoder.<>c__DisplayClass9.<GetVideoInfo>b__7()

   at Rim.Desktop.Services.Tasks.Task.RunOneOperation()

10:01:06.587|INFO |17|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Failed, TRANSITION: none, OPERATION: none, DURATION: 539

10:01:06.861|INFO |23|Rim.Desktop.Media|0|Task [videos_SetThumbnailTask] running after delay on new thread 

10:01:06.861|INFO |23|Rim.Desktop.Media|0|Task [videos_SetThumbnailTask] run on new thread MTA

10:01:06.862|INFO |19|Rim.Desktop.Media|0|TASK: [videos_SetThumbnailTask], STATE: Pending, TRANSITION: none, OPERATION: none

10:01:06.862|INFO |19|Rim.Desktop.Media|0|TASK: [videos_SetThumbnailTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 0

10:01:07.056|INFO |20|Rim.Desktop.Media|38063|VIDEO SUPPORT: Audio Streams: True

10:01:07.056|INFO |20|Rim.Desktop.Media|38065|VIDEO SUPPORT: Audio Streams: False

10:01:07.056|INFO |20|Rim.Desktop.Media|38064|VIDEO SUPPORT: Video Rendering: False

10:01:07.056|INFO |20|Rim.Desktop.Media|38062|Source Video Information: C:\Users\James Milkey\Videos\Movies\Sherlock Holmes - Device.wmv|0|0|0|0|0|0||unknown|False

10:01:07.061|INFO |20|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddVideoToLibraryAndVideoList>b__21()

10:01:07.061|INFO |20|Rim.Desktop.Media|0|Task [VideoInfoTask] run on new thread MTA

10:01:07.062|INFO |24|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Pending, TRANSITION: none, OPERATION: none

10:01:07.258|INFO |24|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Progressing, TRANSITION: none, OPERATION: Void <GetVideoInfo>b__7(), ERROR: ManagedBBT.BBTException: Unable to render the file: C:\Users\James Milkey\Videos\Movies\Sherlock Holmes - SD.wmv, make sure the file exists and the file type is valid

   at ManagedBBT.BBTranscoder.GetDirectShowVideoSettings(String filePath)

   at ManagedBBT.BBTranscoder.GetVideoSettings(String filePath)

   at Videos.VideoTranscoder.<>c__DisplayClass9.<GetVideoInfo>b__7()

   at Rim.Desktop.Services.Tasks.Task.RunOneOperation()

10:01:07.258|INFO |24|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Failed, TRANSITION: none, OPERATION: none, DURATION: 196

10:01:08.062|INFO |20|Rim.Desktop.Media|38063|VIDEO SUPPORT: Audio Streams: True

10:01:08.062|INFO |20|Rim.Desktop.Media|38065|VIDEO SUPPORT: Audio Streams: False

10:01:08.062|INFO |20|Rim.Desktop.Media|38064|VIDEO SUPPORT: Video Rendering: False

10:01:08.062|INFO |20|Rim.Desktop.Media|38062|Source Video Information: C:\Users\James Milkey\Videos\Movies\Sherlock Holmes - SD.wmv|0|0|0|0|0|0||unknown|False

10:01:08.062|INFO |20|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddVideoToLibraryAndVideoList>b__21()

10:01:08.062|INFO |20|Rim.Desktop.Media|0|Task [VideoInfoTask] run on new thread MTA

10:01:08.062|INFO |25|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Pending, TRANSITION: none, OPERATION: none

10:01:09.128|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Shell.ViewModel.FirstRunWizard.AddCopyDeviceViewModel.<CreateCommands>b__0

10:01:09.130|DEBUG|1|Rim.Desktop.Services.BesIntegration|0|Creating EnableBesIntegrationViewModel

10:01:09.152|DEBUG|1|Rim.Desktop.Services.BesMailServer|0|[MailServerManager::LoadMailServerDLL] Load attempt for "C:\Program Files (x86)\Research In Motion\BlackBerry Desktop\MailServerMAPI.dll" - Base address = 0x19BA0000, GetLastErr = 0x0

10:01:09.154|DEBUG|1|Rim.Desktop.Services.BesMailServer|0|[MailServerManager::LoadResourceDLL] Attempted load of "C:\Program Files (x86)\Research In Motion\BlackBerry Desktop\en-US\MailServerRes.dll" - GetLastError = 0x7E

10:01:09.155|DEBUG|1|Rim.Desktop.Services.BesMailServer|0|[MailServerManager::LoadResourceDLL] Attempted load of "C:\Program Files (x86)\Research In Motion\BlackBerry Desktop\en\MailServerRes.dll" - GetLastError = 0x7E

10:01:09.155|DEBUG|1|Rim.Desktop.Services.BesMailServer|0|[MailServerManager::LoadResourceDLL] Attempted load of "C:\Program Files (x86)\Research In Motion\BlackBerry Desktop\MailServerRes.dll" - GetLastError = 0x0

10:01:09.159|DEBUG|1|Rim.Desktop.Services.BesIntegration|0|Loaded settings for 3045137A: Type=None, Configured=False, Validated=False

10:01:09.160|INFO |1|Rim.Desktop.Services.BesIntegration|0|BES Integration for 3045137A is "[None - 3045137A]"

10:01:09.160|DEBUG|1|Rim.Desktop.Services.BesIntegration|0|[None - 3045137A]: BES integration -- session auto-establishment suppressed

10:01:09.160|DEBUG|1|Rim.Desktop.Services.BesIntegration|0|Integration settings change completed

10:01:09.160|DEBUG|1|Rim.Desktop.Services.BesIntegration|0|[None - 3045137A]: returning newly established integration settings

10:01:09.168|DEBUG|1|Rim.Desktop.Services.BesIntegration|0|[None - 3045137A]: returning existing integration settings

10:01:09.168|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Shell.ViewModel.FirstRunWizard.AddCopyDeviceViewModel.<CreateCommands>b__0

10:01:09.177|INFO |25|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetVideoInfo>b__7()

10:01:09.177|INFO |25|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 1114

10:01:10.065|INFO |20|Rim.Desktop.Media|38063|VIDEO SUPPORT: Audio Streams: True

10:01:10.065|INFO |20|Rim.Desktop.Media|38065|VIDEO SUPPORT: Audio Streams: True

10:01:10.065|INFO |20|Rim.Desktop.Media|38064|VIDEO SUPPORT: Video Rendering: True

10:01:10.065|INFO |20|Rim.Desktop.Media|38062|Source Video Information: C:\Users\James Milkey\Videos\TV\Robot Chicken\Season 00\01 Behind the Screen - Getting Sketchy - Device.wmv|180|320|29.96551|0|48000|282||unknown|True

10:01:10.066|INFO |20|Rim.Desktop.Media|0|Task [ThumbnailTask] run on new thread MTA

10:01:10.067|INFO |24|Rim.Desktop.Media|0|TASK: [ThumbnailTask], STATE: Pending, TRANSITION: none, OPERATION: none

10:01:10.187|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Services.BesIntegration.ViewModel.DeviceWizard.EnableBesIntegrationViewModel.<CreateCommands>b__1

10:01:10.194|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Services.BesIntegration.ViewModel.DeviceWizard.EnableBesIntegrationViewModel.<CreateCommands>b__1

10:01:10.377|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Shell.ViewModel.FirstRunWizard.DeviceOptionsViewModel.<.ctor>b__1

10:01:10.378|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Shell.ViewModel.FirstRunWizard.DeviceOptionsViewModel.<.ctor>b__1

10:01:10.402|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Media.Controllers.MediaOptionsController.<LoadDeviceOptions>b__4

10:01:10.402|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Media.Controllers.MediaOptionsController.<LoadDeviceOptions>b__4

10:01:04.423|INFO |9|Rim.Desktop.Media|0|TASK: [Reload music destination] running on thread pool10:01:04.423|INFO |9|Rim.Desktop.Media|0|TASK: [Reload music destination], STATE: Pending, TRANSITION: none, OPERATION: none10:01:04.434|INFO |8|Rim.Desktop.Media|0|TASK: [Reload picture destination] running on thread pool10:01:04.434|INFO |8|Rim.Desktop.Media|0|TASK: [Reload picture destination], STATE: Pending, TRANSITION: none, OPERATION: none10:01:04.604|INFO |9|Rim.Desktop.Media|50002|Media Service Refresh Complete: iTunes10:01:04.606|INFO |8|Rim.Desktop.Media|50002|Media Service Refresh Complete: PicturesDesktop10:01:04.613|INFO |8|Rim.Desktop.Media|0|TASK: [Reload picture destination], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshDestinationInBackground>b__2()10:01:04.613|INFO |8|Rim.Desktop.Media|0|TASK: [Reload picture destination], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 17810:01:04.613|INFO |8|Rim.Desktop.Media|0|TASK: [Reload video destination] running on thread pool10:01:04.613|INFO |8|Rim.Desktop.Media|0|TASK: [Reload video destination], STATE: Pending, TRANSITION: none, OPERATION: none10:01:04.717|INFO |8|Rim.Desktop.Media|50002|Media Service Refresh Complete: VideosDesktop10:01:04.723|INFO |8|Rim.Desktop.Media|0|TASK: [Reload video destination], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshDestinationInBackground>b__2()10:01:04.723|INFO |8|Rim.Desktop.Media|0|TASK: [Reload video destination], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 11010:01:04.723|INFO |8|Rim.Desktop.Media|0|TASK: [PictureImportServiceStartupTask] running on thread pool10:01:04.723|INFO |8|Rim.Desktop.Media|0|TASK: [PictureImportServiceStartupTask], STATE: Pending, TRANSITION: none, OPERATION: none10:01:04.723|INFO |8|Rim.Desktop.Media|38050|LoadDataSource: Started loading PicturesDevice10:01:04.723|INFO |8|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_PicturesDevice], STATE: Pending, TRANSITION: none, OPERATION: none10:01:04.724|INFO |8|Rim.Desktop.Media|0|TASK: [Load_Picture_Library], STATE: Pending, TRANSITION: none, OPERATION: none10:01:04.724|INFO |8|Rim.Desktop.Media|38050|Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader10:01:04.812|INFO |9|Rim.Desktop.Media|0|TASK: [Reload music destination], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshDestinationInBackground>b__2()10:01:04.812|INFO |9|Rim.Desktop.Media|0|TASK: [Reload music destination], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 38810:01:04.812|INFO |9|Rim.Desktop.Media|0|TASK: [VideoImportServiceStartupTask] running on thread pool10:01:04.812|INFO |9|Rim.Desktop.Media|0|TASK: [VideoImportServiceStartupTask], STATE: Pending, TRANSITION: none, OPERATION: none10:01:04.812|INFO |9|Rim.Desktop.Media|38050|LoadDataSource: Started loading VideosDevice10:01:04.812|INFO |9|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_VideosDevice], STATE: Pending, TRANSITION: none, OPERATION: none10:01:04.812|INFO |9|Rim.Desktop.Media|0|TASK: [Load_Video_Library], STATE: Pending, TRANSITION: none, OPERATION: none10:01:04.812|INFO |9|Rim.Desktop.Media|38050|Loading datasource from Rim.Media.Source.Videos.VideoDataSourceLoader10:01:04.816|INFO |8|Rim.Desktop.Media|0|TASK: [Load_Picture_Library], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0()10:01:04.816|INFO |8|Rim.Desktop.Media|0|TASK: [Load_Picture_Library], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 9210:01:04.819|INFO |8|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_PicturesDevice], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__e()10:01:04.819|INFO |8|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_PicturesDevice], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 9510:01:04.819|INFO |8|Rim.Desktop.Media|38050|LoadDataSource: Finished10:01:04.821|INFO |23|Rim.Desktop.Media|0|TASK: [Controller_Dispose] running on thread pool10:01:04.821|INFO |23|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Pending, TRANSITION: none, OPERATION: none10:01:04.824|INFO |23|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshDestinationProvider>b__1c()10:01:04.824|INFO |23|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 210:01:04.824|INFO |23|Rim.Desktop.Media|0|TASK: [Controller_Dispose] running on thread pool10:01:04.824|INFO |23|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Pending, TRANSITION: none, OPERATION: none10:01:04.824|INFO |23|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshDestinationProvider>b__1c()10:01:04.824|INFO |23|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 010:01:04.824|INFO |23|Rim.Desktop.Media|0|TASK: [DiscoverThirdPartyTracks] running on thread pool10:01:04.824|INFO |23|Rim.Desktop.Media|0|TASK: [DiscoverThirdPartyTracks], STATE: Pending, TRANSITION: none, OPERATION: none10:01:04.852|INFO |9|Rim.Desktop.Media|0|Task [videos_SetThumbnailTask] will run on thread pool after 0 ms10:01:04.852|INFO |9|Rim.Desktop.Media|0|TASK: [Load_Video_Library], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0()10:01:04.852|INFO |9|Rim.Desktop.Media|0|TASK: [Load_Video_Library], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 4010:01:04.853|INFO |9|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_VideosDevice], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__e()10:01:04.853|INFO |9|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_VideosDevice], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 4010:01:04.853|INFO |9|Rim.Desktop.Media|38050|LoadDataSource: Finished10:01:04.861|INFO |8|Rim.Desktop.Media|50002|Media Service Refresh Complete: PicturesDevice10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [PictureImportServiceStartupTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__a()10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [PictureImportServiceStartupTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 18710:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [Controller_Dispose] running on thread pool10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Pending, TRANSITION: none, OPERATION: none10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshDestinationProvider>b__1c()10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 010:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [Controller_Dispose] running on thread pool10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Pending, TRANSITION: none, OPERATION: none10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshDestinationProvider>b__1c()10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 010:01:04.914|INFO |9|Rim.Desktop.Media|50002|Media Service Refresh Complete: VideosDevice10:01:04.916|INFO |9|Rim.Desktop.Media|0|TASK: [VideoImportServiceStartupTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__a()10:01:04.916|INFO |9|Rim.Desktop.Media|0|TASK: [VideoImportServiceStartupTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 10310:01:04.916|INFO |9|Rim.Desktop.Media|0|TASK: [Controller_Dispose] running on thread pool10:01:04.916|INFO |9|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Pending, TRANSITION: none, OPERATION: none10:01:04.916|INFO |9|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshDestinationProvider>b__1c()10:01:04.916|INFO |9|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 010:01:05.055|INFO |23|Rim.Desktop.Media|0|TASK: [DiscoverThirdPartyTracks], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void DiscoverTracks()10:01:05.055|INFO |23|Rim.Desktop.Media|0|TASK: [DiscoverThirdPartyTracks], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 23010:01:05.662|DEBUG|21|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Media.Device.DeviceService.<.ctor>b__010:01:05.662|INFO |21|Rim.Desktop.Shell|0|TASK: [NewDeviceWizardInitialization command], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <InvokeNewDeviceWizard>b__1a()10:01:05.662|INFO |21|Rim.Desktop.Shell|0|TASK: [NewDeviceWizardInitialization command], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 202710:01:05.663|INFO |22|Rim.Desktop.Services.DeviceManager|0|[PIN:0x3045137A] HandleDeviceRequest DeviceRequest complete. Client: ApplicationDeviceClient10:01:05.663|DEBUG|22|Rim.Desktop.Services.DeviceManager|0|[PIN:0x3045137A] Device request queue empty10:01:05.948|INFO |1|Rim.Desktop.Shell|0|Wizard launching: NewDeviceWizard10:01:06.017|INFO |23|Rim.Desktop.Media|0|Task [Videos_SetThumbnailTask] running after delay on new thread 10:01:06.017|INFO |23|Rim.Desktop.Media|0|Task [Videos_SetThumbnailTask] run on new thread MTA10:01:06.022|INFO |20|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Pending, TRANSITION: none, OPERATION: none10:01:06.027|INFO |20|Rim.Desktop.Media|0|Task [VideoInfoTask] run on new thread MTA10:01:06.046|INFO |17|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Pending, TRANSITION: none, OPERATION: none10:01:06.587|INFO |17|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Progressing, TRANSITION: none, OPERATION: Void <GetVideoInfo>b__7(), ERROR: ManagedBBT.BBTException: Unable to render the file: C:\Users\James Milkey\Videos\Movies\Sherlock Holmes - Device.wmv, make sure the file exists and the file type is valid   at ManagedBBT.BBTranscoder.GetDirectShowVideoSettings(String filePath)   at ManagedBBT.BBTranscoder.GetVideoSettings(String filePath)   at Videos.VideoTranscoder.<>c__DisplayClass9.<GetVideoInfo>b__7()   at Rim.Desktop.Services.Tasks.Task.RunOneOperation()10:01:06.587|INFO |17|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Failed, TRANSITION: none, OPERATION: none, DURATION: 53910:01:06.861|INFO |23|Rim.Desktop.Media|0|Task [videos_SetThumbnailTask] running after delay on new thread 10:01:06.861|INFO |23|Rim.Desktop.Media|0|Task [videos_SetThumbnailTask] run on new thread MTA10:01:06.862|INFO |19|Rim.Desktop.Media|0|TASK: [videos_SetThumbnailTask], STATE: Pending, TRANSITION: none, OPERATION: none10:01:06.862|INFO |19|Rim.Desktop.Media|0|TASK: [videos_SetThumbnailTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 010:01:07.056|INFO |20|Rim.Desktop.Media|38063|VIDEO SUPPORT: Audio Streams: True10:01:07.056|INFO |20|Rim.Desktop.Media|38065|VIDEO SUPPORT: Audio Streams: False10:01:07.056|INFO |20|Rim.Desktop.Media|38064|VIDEO SUPPORT: Video Rendering: False10:01:07.056|INFO |20|Rim.Desktop.Media|38062|Source Video Information: C:\Users\James Milkey\Videos\Movies\Sherlock Holmes - Device.wmv|0|0|0|0|0|0||unknown|False10:01:07.061|INFO |20|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddVideoToLibraryAndVideoList>b__21()10:01:07.061|INFO |20|Rim.Desktop.Media|0|Task [VideoInfoTask] run on new thread MTA10:01:07.062|INFO |24|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Pending, TRANSITION: none, OPERATION: none10:01:07.258|INFO |24|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Progressing, TRANSITION: none, OPERATION: Void <GetVideoInfo>b__7(), ERROR: ManagedBBT.BBTException: Unable to render the file: C:\Users\James Milkey\Videos\Movies\Sherlock Holmes - SD.wmv, make sure the file exists and the file type is valid   at ManagedBBT.BBTranscoder.GetDirectShowVideoSettings(String filePath)   at ManagedBBT.BBTranscoder.GetVideoSettings(String filePath)   at Videos.VideoTranscoder.<>c__DisplayClass9.<GetVideoInfo>b__7()   at Rim.Desktop.Services.Tasks.Task.RunOneOperation()10:01:07.258|INFO |24|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Failed, TRANSITION: none, OPERATION: none, DURATION: 19610:01:08.062|INFO |20|Rim.Desktop.Media|38063|VIDEO SUPPORT: Audio Streams: True10:01:08.062|INFO |20|Rim.Desktop.Media|38065|VIDEO SUPPORT: Audio Streams: False10:01:08.062|INFO |20|Rim.Desktop.Media|38064|VIDEO SUPPORT: Video Rendering: False10:01:08.062|INFO |20|Rim.Desktop.Media|38062|Source Video Information: C:\Users\James Milkey\Videos\Movies\Sherlock Holmes - SD.wmv|0|0|0|0|0|0||unknown|False10:01:08.062|INFO |20|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddVideoToLibraryAndVideoList>b__21()10:01:08.062|INFO |20|Rim.Desktop.Media|0|Task [VideoInfoTask] run on new thread MTA10:01:08.062|INFO |25|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Pending, TRANSITION: none, OPERATION: none10:01:09.128|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Shell.ViewModel.FirstRunWizard.AddCopyDeviceViewModel.<CreateCommands>b__010:01:09.130|DEBUG|1|Rim.Desktop.Services.BesIntegration|0|Creating EnableBesIntegrationViewModel10:01:09.152|DEBUG|1|Rim.Desktop.Services.BesMailServer|0|[MailServerManager::LoadMailServerDLL] Load attempt for "C:\Program Files (x86)\Research In Motion\BlackBerry Desktop\MailServerMAPI.dll" - Base address = 0x19BA0000, GetLastErr = 0x010:01:09.154|DEBUG|1|Rim.Desktop.Services.BesMailServer|0|[MailServerManager::LoadResourceDLL] Attempted load of "C:\Program Files (x86)\Research In Motion\BlackBerry Desktop\en-US\MailServerRes.dll" - GetLastError = 0x7E10:01:09.155|DEBUG|1|Rim.Desktop.Services.BesMailServer|0|[MailServerManager::LoadResourceDLL] Attempted load of "C:\Program Files (x86)\Research In Motion\BlackBerry Desktop\en\MailServerRes.dll" - GetLastError = 0x7E10:01:09.155|DEBUG|1|Rim.Desktop.Services.BesMailServer|0|[MailServerManager::LoadResourceDLL] Attempted load of "C:\Program Files (x86)\Research In Motion\BlackBerry Desktop\MailServerRes.dll" - GetLastError = 0x010:01:09.159|DEBUG|1|Rim.Desktop.Services.BesIntegration|0|Loaded settings for 3045137A: Type=None, Configured=False, Validated=False10:01:09.160|INFO |1|Rim.Desktop.Services.BesIntegration|0|BES Integration for 3045137A is "[None - 3045137A]"10:01:09.160|DEBUG|1|Rim.Desktop.Services.BesIntegration|0|[None - 3045137A]: BES integration -- session auto-establishment suppressed10:01:09.160|DEBUG|1|Rim.Desktop.Services.BesIntegration|0|Integration settings change completed10:01:09.160|DEBUG|1|Rim.Desktop.Services.BesIntegration|0|[None - 3045137A]: returning newly established integration settings10:01:09.168|DEBUG|1|Rim.Desktop.Services.BesIntegration|0|[None - 3045137A]: returning existing integration settings10:01:09.168|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Shell.ViewModel.FirstRunWizard.AddCopyDeviceViewModel.<CreateCommands>b__010:01:09.177|INFO |25|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetVideoInfo>b__7()10:01:09.177|INFO |25|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 111410:01:10.065|INFO |20|Rim.Desktop.Media|38063|VIDEO SUPPORT: Audio Streams: True10:01:10.065|INFO |20|Rim.Desktop.Media|38065|VIDEO SUPPORT: Audio Streams: True10:01:10.065|INFO |20|Rim.Desktop.Media|38064|VIDEO SUPPORT: Video Rendering: True10:01:10.065|INFO |20|Rim.Desktop.Media|38062|Source Video Information: C:\Users\James Milkey\Videos\TV\Robot Chicken\Season 00\01 Behind the Screen - Getting Sketchy - Device.wmv|180|320|29.96551|0|48000|282||unknown|True10:01:10.066|INFO |20|Rim.Desktop.Media|0|Task [ThumbnailTask] run on new thread MTA10:01:10.067|INFO |24|Rim.Desktop.Media|0|TASK: [ThumbnailTask], STATE: Pending, TRANSITION: none, OPERATION: none10:01:10.187|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Services.BesIntegration.ViewModel.DeviceWizard.EnableBesIntegrationViewModel.<CreateCommands>b__110:01:10.194|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Services.BesIntegration.ViewModel.DeviceWizard.EnableBesIntegrationViewModel.<CreateCommands>b__110:01:10.377|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Shell.ViewModel.FirstRunWizard.DeviceOptionsViewModel.<.ctor>b__110:01:10.378|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Shell.ViewModel.FirstRunWizard.DeviceOptionsViewModel.<.ctor>b__110:01:10.402|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Media.Controllers.MediaOptionsController.<LoadDeviceOptions>b__410:01:10.402|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Media.Controllers.MediaOptionsController.<LoadDeviceOptions>b__4

[mechanicus]

Hi jmilkey:

I don’t see a crash reported in this log.

If you search the entire log, can you find the word ‘fatal’ anywhere?  The text around that line is important.

If you don’t see that anywhere – how is the application crashing?  Does it simply disappear?  Does it crash with the usual Windows crash dialog?  (It says something has gone wrong with the software, searching for a solution etc).

If the application simply disappears, you can try to set the following Registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerryTranscoder\SkipSupportCheck (DWORD) to a value of ‘1’

(This will disable some video features that could be causing problems.)

Cheers

M