Desktop Software for PC

[BobKyler]

When I click on the desktop icon, the software looks like it is going to open up, but then I get an error message that says this:  "Blackberry Desktop Software has encountered a problem and needs to close.  We are sorry for the inconvenience".  I have un-installed it and then re-installed it, but it keeps doing the exact same thing.  Any suggestions?

[Wolf359]

Have you restarted the computer after the install?

[BobKyler]

Yes I have re-started my laptop...makes no difference

[Wolf359]

gotcha.  Looks like you'll have to try a manual uninstall.  Not sure whats wrong.

This will point you in the right direction.

http://www.blackberryforums.com/rim-software/25937-how-perform-clean-uninstall-reinstall-blackberry-...

I also recommend after the uninstall, download and do a registry clean using ccleaner.

http://www.piriform.com/ccleaner

Keep re scanning the registry until it returns no errors and reboot.

You've probably already downloaded the latest version, but here is the link if needed:

https://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB06...

You could consider running windows update too.