Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Desktop Software for PC

New Contributor
Posts: 7
Registered: ‎05-30-2011
My Carrier: Wind

Desktop Manager Cannot Connect with HS 700 BT Headset



Hope someone here can help.  I am using the current version of Desktop Manager (6.x) with Windows 7.  The app has not problem connecting with my blackbery 9300.  However when I connect my BB HS 700 BT headset with the same cable to the same USB port, the app shows that no device is connected,  This also happens with a previous version of Desktop Manager on another computer - recognizes the smartphone but not the headset.  Normally when I plug in a USB device, there is a windows tone but not so with the headset.


I am trying to update the software on the headset.


Any suggestions or fixes would be greatly appreciated!

Please use plain text.