06-19-2008 06:01 AM
07-07-2008 07:02 PM
I have the same problem and my T-Mobile Support rep tells me that function is only for people using a BEZ server. Is this true? Seems that if you could reconcile the outlook contacts, task and such you would be able to sync the messages. Anyone able to confirm or deny?
07-11-2008 04:37 PM
I am having the same problem.
I use MS Outlook 2003 for my email. I have a comcast (POP3) email account. My phone is a BB Curve. I am set up with Blackberry Internet Service.
The reconciled messages option is grayed out and I can't reconcile emails between my BB and Outlook when my BB is attached to my laptop via the USB cable. I understand that this is not possible via wireless.
It seems odd that that can't be done when the calendar, contacts, tasks, and memos all synch flawlessly. Outlook, Comcast and BB must be a fairly common combination.
07-11-2008 05:19 PM
I have the same problem (reconcile messages box grayed out) and also have not been able to get resolution from my provider (AT&T) and have seen nothing on this site to help yet.
Has anyone found a solution that works?????
07-13-2008 10:42 AM
I am using a 8830 and my email inbox and sub folders (Outlook 2003) sync fine with my laptop. My partner has a 8703e ..... we use Telus as a server and Desktop Manager 4.3 ….tried version 4.2 to ensure there were no conflicts with the newer version and version 4.2 on the BB. The 8703 does not have an inbox at all. Telus does not know what to do and suggested I post on the forum as forum users may be able to provide a solution Telus can not. Any ideas?????
07-30-2008 08:31 PM
07-30-2008 08:33 PM
07-31-2008 11:38 AM
12-26-2008 09:24 PM
OK boys and girls, I'm having the same problem. Spoke with both Verizon and Blackberry. I got cut off by Blackberry in mid call (what a surprise). They weren't any help anyway. Verizon confirmed that some ISP providers (i.e., most) do not allow wireless email synch unless you are going through the Blackberry Enterprise Server. So, for those of you having this problem with your personal email account, boo hoo.
As far as synching via USB cable, I've had no luck at all. I've removed and downloaded my desktop manager (v 4.3) several times as you all have. I have two suggestions which I have not tried yet:
1. Verizon suggested that the desktop and device software may be incompatible ( I am running desktop 4.3 which came with the phone, and device 4.5 which was on the phone). I am going to try to download desktop 4.5 and see if that works. Caution, if you want to download desktop 4.7, be aware that you need to have Vista to run all of the functions. I couldn't even get a good download and install, which was I suspect because I do not have, nor do I want, Vista.
2. I found an knowledge base article Doc ID: KB04132 which details how to connect your device and computer via bluetooth. The article purports that you can synch email via bluetooth. I have not tried that yet either. If you do, be aware that you have to have bluetooth functionality on your computer and activate the bluetooth on your device to proceed. There are a few other caveats listed in the article that you should read closely before you try it.
I'll report back when I've tried these two things. It seems illogical to me that I could synch via bluetooth with the software I have but not do so with the USB cable, so I don't have high hopes.
If all else fails, I'll return the thing and go back to Palm since I have 30 days to return it to Verizon. Clearly if this function is unavailable Blackberry and Verizon are guilty of misrepresenting the capabilities of the Blackberry Curve, albeit by omission, by not clearly indicating that use of the Enterprise Server is required for email synch! Who the hell wants the **bleep** thing if you have to keep switching back and forth between your device and your computer to keep things up to date!