Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Desktop Software for PC

Reply
New Contributor
dabroker
Posts: 5
Registered: ‎11-14-2008
Accepted Solution

Desktop Manager Software - I need so help please.

Hello every one. I recently purchased the 8330 working great, but for some reason the desktop manager will not accept the password so it can be recognized. What can i do ?. It does detect the device but it will not accept the password that I use for my security lock.  What should I do ?

 

 

Please use plain text.
Super Contributor
tamrock777
Posts: 257
Registered: ‎05-02-2008
My Carrier: Verizon

Re: Desktop Manager Software - I need so help please.

Try changing the password on your BlackBerry, close the desktop manager, and unplug your BlackBerry. Then plug it back in, open the desktop manager and try the new password.
~Tami~
Intellectuals solve problems; geniuses prevent them.
-- Albert Einstein
Please use plain text.
New Contributor
dabroker
Posts: 5
Registered: ‎11-14-2008

Re: Desktop Manager Software - I need so help please.

I tried what you suggested still ot working. any more suggestions ?
Please use plain text.
New Contributor
dabroker
Posts: 5
Registered: ‎11-14-2008

Re: Desktop Manager Software - I need so help please.

If you refering to the search on this page or site. I tried that. couldnt find anything that would help.
Please use plain text.
Guru I
Bifocals
Posts: 16,192
Registered: ‎07-23-2008
My Carrier: VerizonWireless

Re: Desktop Manager Software - I need so help please.

Hi,

Don't know how I had a blank page in there! :smileyhappy:

 

Are you using the password with the caps or numlock on the PC keyboard?

Happen to me the first time,

Thanks,

 

Please remember to resolve your thread. Put the check mark in the green box that contained your answer! Thanks
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Please use plain text.
New Contributor
dabroker
Posts: 5
Registered: ‎11-14-2008

Re: Desktop Manager Software - I need so help please.

Im using the number lock, because my passcode are numbers.
Please use plain text.
Guru I
Bifocals
Posts: 16,192
Registered: ‎07-23-2008
My Carrier: VerizonWireless

Re: Desktop Manager Software - I need so help please.

So on the BB you are using the numlock? Or on the PC?

 

For example if your BB pswd is 1234 and you aren't holding numlock it's actually wetd

so that's what you type on the PC.

Is this the case?

Thanks

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Please use plain text.