Desktop Software for PC

[traceyk]

ermm...no idea...tell me how to find out and I'll let you know...I do appreciate your help.....

[John_Clark]

How to tell 32 bit and 64 bit:  http://support.microsoft.com/kb/827218

Then give this a try and see if something installed on your computer is conflicting with DM:

http://support.microsoft.com/kb/331796

[traceyk]

ok I am  running 32bit

I used the microsoft link you sent......I am not well up on computers and its asking me what programs I want to prevent running on startup.

I darent select anything at the moment as I dont know whether these programs are needed to make the laptop work....could you advise me please and say if its ok to delete them;

windows defender user interface

RtHDVCpl.exe

C:\ProgramFiles\SpareMessaging\MessagingApp.exe

Google EULA Tool

StartMen Application

StartMen Application

Adobe Acrobat SpeedLauncher

Skytel.exe

RealNetworks Scheduler

Java(TM) Update Scheduler

QuickTime Task

Apple Push

Launch Agent Service

Launch.Ink

[John_Clark]

You're not going to.delete them. You're just gping to strt the compuer without them running. Later you'll go back and set the computer to boot normally again.

[traceyk]

ok done that...but the bb dm still wont startup...it begins to and then the message comes up that something has stopped the program working and to close it

[John_Clark]

Something on the computer is causing the problem but I'm out of ideas.

[John_Clark]

Maybe try installing dm with the computer in that state.

[traceyk]

ok I'll give that a try....can you tell me how I get those things back again please

[John_Clark]

I believe the kb explains that.

[traceyk]

I have tried but its not made any difference...can you tell me how I restore that stuff please......I'm grateful for you trying to help me...doesnt blackberry have any technical guys who moderate this site to help ?