06-28-2012 01:13 PM
My desktop manager started crashing recently. I have re-installed various different versions and re-installed all net frameworks, but it still crashes. Your input is greatly appreciated.
06-28-2012 01:21 PM
Hi and Welcome to the Community!
It would be greatly helpful if you would provide more symptoms of what happens..."it crashes" doesn't really give us much to guess from.
To cleanly start over, I suggest this thread:
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
06-28-2012 01:50 PM
To elaborate: it crashes when I double click on BBDM, and it tries to load the software unsuccesfully so I only see the logo screen before the crash. First I tried upgrading to the latest version, after which I tried clean Uninstall even with registry uninstalls/installs of several older versions which were pointed from the users as a solution to a similar problem. My phone is not even connected to the computer. There is some other application which is fighting with this software, but I don't know which one. i have followed your guide, but no succes. Thanks for the reply
06-28-2012 01:59 PM
To elaborate: it crashes when I double click on BBDM, and it tries to load the software unsuccesfully so I only see the logo screen before the crash.
"Crashing" would normally exhibit some very specific behaviors...error messages and such would be displayed on your screen. What do those say, please?
Or, perhaps what you mean is that it launches, the logo screen shows, and then just closes with no warnings? That would be something different from true "crashing".
Have you looked in your Windows Error Log to see if perhaps it provides you with anything helpful?
06-28-2012 02:48 PM
EventType : clr20r3 P1 : rim.desktop.exe P2 : 18.104.22.168 P3 : 4eb85358
P4 : microsoft.practices.composite P5 : 22.214.171.124 P6 : 4eb851a2
P7 : 12b P8 : 50 P9 : sclhiaanmqhkf4zdfpvvwejkphnm1zuj
06-28-2012 02:50 PM - edited 06-28-2012 02:51 PM
Ummm...well, you've given us some messages, but no hint as to where they came from. Did they come from a popup? From the Windows Error Log? Somewhere else? Context is always helpful since we can't see what you see.
In any event, I can only guess (and likely no better than you), but that would somehow indicate an MS problem rather than a RIM problem. Did you attempt, as was mentioned in the clean start over process, the "repair" install of your Outlook (or other organizer)?
06-28-2012 03:01 PM
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Documents and Settings\user\Local Settings\temp\BE8456.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available
Symbol search path is: SRV*C:\windows\symbols*http://msdl.microsoft.com/download/symbols;C:\windows\symbols
Executable search path is:
Windows XP Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS
Debug session time: Thu Jun 28 14:55:52.000 2012 (UTC - 4:00)
System Uptime: not available
Process Uptime: 0 days 0:00:26.000
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(d20.15e8): CLR exception - code e0434f4d (first/second chance not available)
eax=0c6a0000 ebx=7c80a0b7 ecx=00001000 edx=7c90e514 esi=00000c58 edi=00000000
eip=7c90e514 esp=0012d19c ebp=0012d200 iopl=0 nv up ei ng nz ac pe cy
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000297