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New Contributor
aloyola
Posts: 2
Registered: ‎10-23-2008
My Device: Not Specified
Accepted Solution

Desktop Manager does not recognize device without administrator privileges

Hi. My BB Bold is working fine at home with DM 4.6. However, at work DM only detects that the device is connected when I'm granted with administrator privileges (Windows XP Pro, SP2). When I'm denied the extra privileges DM cannot detect the BB.

 

DM was intalled under administrator privileges but I'm not allowed having this privileges permanently.

 

Any ideas?

 

Thanks in advance.

 

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Super Contributor
juwaack68
Posts: 388
Registered: ‎04-01-2008
My Device: 9850 Torch
My Carrier: Sprint

Re: Desktop Manager does not recognize device without administrator privileges

It sounds like when DM was installed, it wasn't installed 'for any user'.  Perhaps uninstall it and when it's reinstalled make sure the option 'for any user' is checked (insteald of 'only for this user').
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New Contributor
aloyola
Posts: 2
Registered: ‎10-23-2008
My Device: Not Specified

Re: Desktop Manager does not recognize device without administrator privileges

Thank you! Only today I was granted administrator privileges again so I uninstalled and reinstalled DM following your advice. It it working fine now.

 

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