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Desktop Software for PC

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New Contributor
grazzahart
Posts: 3
Registered: ‎03-11-2013
My Device: Bold 9900
My Carrier: o2

Desktop Manager on Windows 8

I have a laptop running Windows 8 and I have been unable to connect any blackberry devices to it. I have tried the following. The blackberry isn't even comming up in the list under the USB Controllers the laptop seems to just ignore it.

 

Verified cable works on another computer (win XP) picked it up right away.

Tried a Different Cable

Tried another old BB I had laying around, Didn't work either (BB 8520)

Disabled Windows Firewall

Disabled AVG Anti-Virus

Re-installed BB Desktop Software

Installed BB driver 7.0 pack

Changed the power setting for the USB controllers to always on.

 

Other info

.net framework 3.5 is installed and turned on

Using Administrator Loggin

Blackberry is getting power over the USB connection, LIghtning Bolt on battery

The USB ports work perfectly fine when I plug my iPhone into them.

 

Anybody got any other ideas?

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Desktop Manager on Windows 8

Hello grazzahart and welcome to the BlackBerry Support Community Forums.

 

What's the version of BlackBerry Desktop Software you are using? 

 

Have you done a reboot of your computer after installing BlackBerry Desktop Software? Reboot your device? 

 

Since you are seeing the lightening bolt on the device, when you connected your device to the computer was there any sound played to indicate a USB drive was being connected?

 

On the USB cord, do you see the USB trident on the small connector port? 

 

 

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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New Contributor
grazzahart
Posts: 3
Registered: ‎03-11-2013
My Device: Bold 9900
My Carrier: o2

Re: Desktop Manager on Windows 8

Good Morning

 

I am using version 7.1 freshly downloaded on Monday, The phones I used were Bold 9900 and Curve 8520

 

I have tried doing reboots of both the blackberry and the laptop several times.

 

There are no sounds to indicate the device is being connected to the laptop, Blackberry just switchs to the big clock and starts charging.

 

Both of the USB cords that I have tried had the trident on the small port.

 

After extensive research yesterday I have picked up a tip that installing Java updates before reinstalling the software sometimes helps so I will try this tomorrow.

 

I am quite sure the problem is somewhere within windows 8 as using the same BDS installed on other Windows XP and Win 7 machines it picked both phones up right away.

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Desktop Manager on Windows 8

Keep us posted after installing the computer updates.

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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New Contributor
grazzahart
Posts: 3
Registered: ‎03-11-2013
My Device: Bold 9900
My Carrier: o2

Re: Desktop Manager on Windows 8

Installing Java had no impact at all, It worries me that the device manager isn't even seeing the blackberrys as an unknown device and the computer doesn't even sniff at them being plugged in. I might aswell be plugging a potatoe into the USB port.
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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Desktop Manager on Windows 8

We would need to further investigate this matter.

Contact your mobile carrier and ask a support ticket be opened with BlackBerry Support.

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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New Contributor
Olukorede
Posts: 3
Registered: ‎02-16-2012
My Device: BlackBerry Torch 9800
My Carrier: Vodafone

Re: Desktop Manager on Windows 8

Has there been a solution to this problem as I am having the same problem.
I have tried all the steps grazzahart tried too without any joy.

Please provide an update when you do have one.
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New Member
jhabeles
Posts: 2
Registered: ‎12-06-2013
My Device: Storm 2 model 9550
My Carrier: verizon

Re: Desktop Manager on Windows 8

Experiencing similar, or identical problem.  Trying to use Desktop Manager on a brand spanking new Windows 8.1 machine.  Previously tried to use Desktop Manager in Windows 8 (prior to updating it just now).

 

Desktop Manager seems to install and run correctly. PROBLEM is that the BlackBerry Storm is not recognized when the USB cable is plugged in.  This was not the case using earlier versions of Windows on different machines.

 

I have turned on Mass Storage Mode Auto-Detect (in the Blackberry under "Options")

Re-installed BlackBerry drivers

Suspended virus detection

Tried all USB ports

 

None of these works. As another poster states, I might as well be plugging a potato into the USB port.

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New Contributor
Olukorede
Posts: 3
Registered: ‎02-16-2012
My Device: BlackBerry Torch 9800
My Carrier: Vodafone

Re: Desktop Manager on Windows 8

I managed to retrieve an older version of the blackberry desktop application and installed it on my windows 8 PC successfully. This worked fine with my blackberry device. 

You may try this too and see if it helps. 

 

I installed one of the version 6.

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New Member
jhabeles
Posts: 2
Registered: ‎12-06-2013
My Device: Storm 2 model 9550
My Carrier: verizon

Re: Desktop Manager on Windows 8

That sounds promising. Any tips on where to download the older version?
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