Desktop Software for PC

[docfugazi]

nothing happens after i connect (using USB on my XP machine) and try to click on backup/restore (or ANY of the other menu selections, none work)

the status does change from disconnected to connected...and it even tells me new device detected...shows the name and everything(aka the drivers are doing their jobs) it also tells me to upgrade the applications on my phone...and thats when it goes into that "sync" mode...and nothing updates...none of the buttons work...i just disconnect my phone and the status goes back to disconnected...

[JSanders Resident Expert]

Argh, if you could click on the Synchronization options, you could disable the "sync the selected items when your devcie is connected to the BlackBerry Desktop Manager.

Try it with the BlackBerry NOT connected.

[docfugazi]

matters not if the bberry is connected or not...cant click on any of those menu options...

[JSanders Resident Expert]

ok, well it does matter in what I am trying to guide you through.

You have more than one issue here.

At this point, I was hoping to knock out out at least one, the autosyncing issue at the startup.

Because, with that issue at the beginning of EACH opening of DM, you can't get to the remainder.

[docfugazi]

i was just stating that it didnt matter if i had the blackberry connected or not...the button did not work either way...am i up **bleep** creek, without a paddle??

[docfugazi]

feel like i should mention this although it may not matter...device manager opens uo also, but is greyed out...i can go to properties...

[JSanders Resident Expert]

Gotta ask at this point, do you have another PC you can try this on? Office, friend, kid?

[bjwest]

OMG I'm having the same issue! GRR

Whenever I click on the buttons, nothing happens, my phone is not syncing either!

[JSanders Resident Expert]

I am going to ask a couple of others too look at this thread.

[bjwest]

Okay, so I got this resolved, simply by going to "Check for updates" and sure enough there was an update from last week that fixed it for me!