10-23-2011 12:58 PM
I am running Desktop Manger 184.108.40.206 (Bundle 34) for a while. I am moving to a new smartphone of the same model but phone I am moving to has an older OS on it. I run the desktop manager which correctly determines that there is a new OS to load. I select the OS version to load and tell it to get the update and it responds with the error 'An Updated Blackberry Software component must be installed before you can continue'. It then asks if you wish to Install or Cancel. After selecting Install, it returns to the main screen of the desktop manager. Selecting UPDATE again, to insteall the latest OS, it repeats the same process again. So I am unable to load the latest OS into the device.
I've tried loading the software via the Blackberry web site instead, and it does the same thing. I can't get the OS updated.
Has anyone had this problem and determined how to get around it?