10-12-2009 11:53 AM
I upgraded to DM 5.0 at the same time as I switched providers from AT&T to Verizon. Now on the Tour. Running XP SP3.
When I installed 5.0, all went well; rebooted and when I started DM, it briefly flickers the "Preparing to Install" window (for like 1/10th of a second) mulitple times.
I connected my BB; the computer pulls up a "Portable Device" detection window and gives me the option to Open / Explore; Sync media files; Manage Device (w/Rhapsody) or Take no action. DM is not recognizing the BB; still reporting "disconnected."
I have hard-booted the BB a few times; have uninstalled / re-installed 5.0 to no avail. Finally I uninstalled 5.0 and tried to re-install 4.7 (which worked fine w/my BB9000) but it's also having the same problems. Went back to 5.0 install and still seeing same issues.
Thanks for any help you can provide! ...Neil
10-12-2009 01:18 PM
can you try and follow the following steps in this kb article by performing a clean uninstall of the desktop manager software
Afterwards reboot your computer and try to download desktop manager 5.0 again.